Mercure Hull Grange Park Hotel Bewertungen

Empfang durch freundliches und zuvorkommendes Personal an der Rezeption. Das Zimmer war sauber und die Aussicht vom Zimmer war schön. Die Dusche war schrecklich! Luke warm bei der heißesten Temperatur und eiskalt, wenn Sie die Temperatur in eine andere Richtung drehen. Wir bestellten Essen über den QR-Code für den Zimmerservice, weil es meiner Tochter nicht sehr gut ging, aber über eine Stunde gewartet und es kam nie. Ich habe ungefähr 20 Minuten lang versucht, anzurufen, aber niemand ging ans Telefon. Ich ging zur Rezeption und sprach mit der Dame, die sich sehr entschuldigte und erklärte, dass die App nie funktioniert. Wenn dies der Fall ist, sollte das Hotel vielleicht die Codes aus dem Zimmer entfernen und stattdessen durch ein traditionelles Zimmerservice-Menü ersetzen! Die Dame an der Rezeption tat alles, um das Problem zu beheben, und schien an dieses Ereignis gewöhnt zu sein. Da ich so lange auf den Zimmerservice warten musste (war nur als Snack gedacht), habe ich es leider verpasst, die Einrichtungen zu nutzen, kann also nichts dazu sagen, aber sie sahen gut aus. Das Frühstück war fantastisch, muss ich sagen, gut zubereitet und viel Auswahl, bedienen Sie sich selbst, was mir sehr gut gefallen hat.

myself and my partner have recently stayed with our 3 children at the Mercure Grange Hotel Hull. I am utterly appalled by a few things that have happened during our stay. I wanted to make you aware of the following and see if there is anything you can do in return as myself & my partner are really unimpressed and wouldn’t like any future guests to feel the same or your hotel have a bad reputation. Firstly, when booking the hotel we asked for 1 big family room to sleep 5, we was then was accommodated 2 rooms interlocking with 2 doubles & 1 single within each. Upon arrive we was given 2 rooms interlocked however they only had 1 double and 2 singles between them.. this only slept 4, not the 5 we booked for, we was then moved to 2 separate room causing upset for the 3 children. We booked this hotel, also 20 minutes away from the town centre purely for the fact that it was ‘child friendly’ and included a swimming pool for the children (stated online). We arrived to the pool, online times stating open til 9 for all but on arrival saying 7pm for children. When entering the swimming baths the changing room doors had blood on them (spoke to the staff member on duty and this was apparently due to swimming lessons).. during our two visits to the pool I found numerous tiles in the pool detached from the wall/bottom of pool. My 5 year daughter cut her ankle on of these tiles, I am also 6 months pregnant and the infection rate due to this is very high & I didn’t feel safe to continue in the pool after these occasions rose. The jacuzzi online never stated it was for over 16 years, we was told our children wasn’t allowed in when the swimming area was empty but other children was allowed during busier periods. I then paid on arrival for 2 all you can eat buffet breakfast for the two adults - breakfast Sunday am - we was told no buffet just menu orders. The children was told to do the same but when asking for more food we felt a burden to the staff who sarcastically joked whenever more food was mentioned. We was told the hotel was a child friendly hotel, hence us paying an extra £20 in taxis from the train station and travelling 18 minutes from the train station. I truly feel it isn’t accommodating for children. On a brighter note, the 2 staff members on the bar between 7-10pm were brilliant and showed very good customer service. I am again grateful for most of the customer service eg Jeff on the main reception, but as a paying guest who has brought her family away for the night would like to know if there is any refund/compensation you can do as our stay wasn’t to our full experience/expectations. Thank you very much

Really good stay staff really pleasant and helpful

Great hotel, good location and attentive staff

Ok nice staff

家庭房好滿意，房間大👍