Hotella Resort & Spa

Had a great stay at Hotella resort and Spa. There was a nice selection of salads at lunch. The Spa really looked after me with a proper sports massage and traditional turkish bath. The Spa owner Efe was very helpful in discussing which treatment I needed.

I booked this hotel to get a break from life stresses, when I arrived I was given a room the manager at reception Vakkas failed to inform me that there was no running water in the hotel. I went upstairs to the room and noticed issues straight away 1. No bed sheets on the bed 2. The balcony door didn't open 3. Single duvet placed inside a double duvet cover. I was then given another room to which I wish they didn't bother because it was so much worse 1.other people's **********s and hairs from other peoples head of hair on the bed, pillows , balcony and bathroom sink 2. Balcony door doesn't lock to which I was told by the same male manager "lady don't worry you're on the 3rd floor" as if that was supposed to mean something or be some sort of comfort to me 3. Stains on the bed sheets and pillows where the hotel staff didn't clean either of the two rooms before giving them to me 4. As previously mentioned no running water and no information on when the hotel will have water. 5. Only 1 plug socket works out of the 5 available. 6. The fridge in the room was not clean the stains inside just really off putting 7. The hotel website says no pets allowed which is not true guests are allowed to bring their pets and stay at the hotel. I woke up 8am the next day got ready for the day and went down to reception at 945am as the hotel offers a shuttle service to the beach which they had failed to mention to me when I arrived that the shuttle service is not working, I asked the male Arda at the desk for a taxi as I was told the night before that a taxi is 10€ Arda at reception tried twice to over charge me by 40€ when I didn't take that as the right price he got angry and said ok 10€ then Arda walked off when I asked to speak to the manager Vakkas who was sitting there listening the entire time he came out asking me what was wrong he the proceeded to not allow me to speak and shouting at me very aggressively and intimidating. I am a woman who at the time was at this hotel alone some other UK guests saw what was happening to me and asked if I was ok after explaining to them what had taken place they said that the hotel did the same to them so they had to get their own vehicle to hire out later on in the afternoon. I noticed two coaches full of people getting off and going into the hotel which I later found out was the shuttle service I was told earlier in the day by Arda that it wasn't working and I had to pay for a taxi for no reason. Hotella resort and spa belek claim on their website that they have sun loungers and food and drink available at the beach but when I got to the beach I was told they have nothing there for this hotel and I was no allowed to purchase food and or anything to drink at I was not a guest at the hotel where the beach is so after paying for my cab I couldn't leave so stay 2hrs and left because I was hungry and thirst this is completely false advertising also they claimed to have wifi at the beach they had nothing I had to ask someone at a

The design of the hotel is very nice. We were greeted with a smile at the entrance and lobby. The rooms were very clean and adequate. There was hot water 24 hours a day. Breakfast and dinner were open buffet, with lots of variety, filling and delicious. We had the opportunity to use the spa section. Very clean and quiet. Especially Mr. Efe, the spa manager, was a very professional and caring person. We recommend the massage 100%. Hope to come again.