EA Exclusive Hotel Bewertungen

Antwort der Unterkunft: Dear Guest,Thank you for your wonderful review! We are thrilled to hear that your stay at EA Exclusive Hotel was so memorable. It's fantastic to know that Said made a positive impression with his warm welcome and delicious Turkish tea.We truly appreciate your kind words and look forward to welcoming you back for another unforgettable experience. Your satisfaction is our top priority!Warm regards,MetinGuest Relations TeamEA Exclusive Hotel

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank, dass Sie sich für das EA Exclusive Hotel entschieden haben und dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir freuen uns, dass Ihnen unser Personal und unsere Lage gefallen haben. Obwohl wir die Meinung aller Gäste schätzen, fühlen wir uns verpflichtet, auf einige Punkte Ihrer Bewertung einzugehen. Die Größe unserer Zimmer ist in unseren Fotos und Beschreibungen, die während des Buchungsvorgangs verfügbar sind, genau dargestellt. Wir hoffen, dass die Gäste auf der Grundlage dieser Informationen fundierte Entscheidungen treffen. Was die Bettwäsche betrifft, halten wir strenge Sauberkeitsstandards ein. Unser Wäscheservice verwendet industrielle Reinigungsverfahren, obwohl trotz unserer Bemühungen gelegentlich hartnäckige Flecken zurückbleiben können. Wir versichern Ihnen, dass alle Bettwäsche vor der Verwendung gründlich desinfiziert wird. Wir bemühen uns, allen unseren Gästen ein außergewöhnliches Erlebnis zu bieten, und bedauern, dass wir Ihre Erwartungen nicht erfüllt haben. Ihr Feedback, das angesichts unserer üblichen Standards überraschend ist, wird dazu verwendet, unser Engagement für Spitzenleistungen zu unterstreichen. Wir hoffen, Sie geben uns eine weitere Gelegenheit, die wahre Qualität unserer Unterkünfte und unseres Service zu demonstrieren. Mit freundlichen Grüßen, MetinGuest Relations TeamEA Exclusive Hotel

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. However, we must express our concern regarding the issues you mentioned, as we were not informed of these problems during your stay.Our team is always available to address any concerns in real-time, and we encourage our guests to communicate with us directly so we can resolve any issues promptly. Misleading reviews can create an inaccurate impression for potential guests, and we strive for transparency in all feedback.We appreciate your understanding and hope to have the opportunity to serve you better in the future.Best regards,MetinGuest Relations TeamEA Exclusive Hotel

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback. We strive to provide an honest and transparent service to all our guests.We understand your concerns regarding your room. However, we would like to point out that the room features were clearly outlined at the time of booking. If there was any misunderstanding, we encourage guests to review the details before making a reservation.While we regret that you found the room to be small and experienced some issues, our hotel was fully booked during your stay, which limited our ability to offer a room change. We take all feedback seriously and will investigate your concerns further.We are committed to providing a quality experience for all our guests and do not condone misleading reviews that may affect future visitors. Thank you for your understanding.Warm regards,MetinGuest Relations TeamEA Exclusive Hotel

Antwort der Unterkunft: Dear Valued Guest,Thank you for choosing EA Exclusive Hotel and for sharing your feedback. We're delighted to hear that you enjoyed our hotel's interior and found your room well-equipped.We truly appreciate your positive comments about your overall experience. However, we sincerely apologize for the inconvenience caused by the shower drain. Please be assured that we have notified our maintenance team to address this issue immediately.Your feedback is crucial in helping us maintain and improve our service standards. We hope to welcome you back soon for an even better stay.Best regards,MetinGuest Relations TeamEA Exclusive Hotel

Antwort der Unterkunft: Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our prime location near Taksim Square while appreciating the quieter atmosphere.We’re glad you found our rooms cozy and well-equipped with all the amenities you needed. It’s our pleasure to provide complimentary items like vanity kits and water to enhance your stay.Your perfect rating means the world to us! We look forward to welcoming you back for another wonderful experience.Warmest regards,MetinGuest Relations TeamEA Exclusive Hotel

Antwort der Unterkunft: Dear Guest,Thank you for your thoughtful review! We are pleased to hear that you enjoyed our great location and found your hotel room to your liking. We appreciate your feedback regarding the floor lamp and will ensure our maintenance team addresses this issue.It's wonderful to know that our afternoon staff made a positive impression on you. We strive for consistency in service across all shifts, and your comments will help us improve.Thank you for recommending us, and we hope to welcome you back for an even better experience in the future!Warm regards,MetinGuest Relations TeamEA Exclusive Hotel

Antwort der Unterkunft: Dear Valued Guest,Thank you for taking the time to share your experience at EA Exclusive Hotel. We appreciate your feedback on our location and are glad it met your expectations.We acknowledge your comment about the room size. While our rooms are designed to offer comfort within the constraints of our city-center location, we understand that preferences may vary. We offer a range of room types and would be happy to suggest alternatives for your next stay.Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regards,MetinGuest Relations TeamEA Exclusive Hotel

Antwort der Unterkunft: Dear Guest, We find it unacceptable that you make false claims about our hotel due to a problem you experienced with a taxi, after using all our services without making any complaints during your 5-day stay. Our hotel provides daily room cleaning, towels are changed regularly and all our rooms are serviced with high hygiene standards. If the problems you claim were real, why did you stay for 5 days? Why didn't you make a single complaint during this period? The positive experiences and repeat stays of our other guests are the most concrete indicators of our service quality. Taxi service is a completely independent issue and cannot be associated with our hotel. You stated that you took into consideration the positive comments of our other guests when choosing our hotel. Now, it is quite contradictory to accuse our guests who evaluate our hotel in a similar way of being "misleading". As EA Exclusive Hotel, we are open to all kinds of constructive criticism, but we would like to state that we reserve our necessary legal rights regarding comments that do not reflect the truth. EA Exclusive Hotel Management

Antwort der Unterkunft: Dear Guest,Thank you for your review. We appreciate your honest feedback about our hotel's value for money. We continually strive to provide a comfortable and affordable accommodation option that meets our guests' expectations.We welcome the opportunity to further improve our services and hope to exceed your expectations in future stays.Best regards,MetinCustomer Relations DepartmentEA Exclusive Hotel

Antwort der Unterkunft: Dear Valued Guest,Thank you for choosing EA Exclusive Hotel and for taking the time to share your experience with us.We're delighted that we were able to accommodate your early check-in at 11am. Our team always strives to be flexible and meet our guests' needs whenever possible. It's also wonderful to hear that you found our location convenient, particularly our proximity to Taksim metro station.We appreciate your feedback regarding the size of the toilet. While we aim to maximize comfort within the constraints of our building's design, we understand that preferences may vary. Your comment will be taken into consideration for any future renovations or improvements.Thank you for recommending our hotel. We hope to welcome you back in the future and continue to exceed your expectations.Best regards,MetinGuest Relations TeamEA Exclusive Hotel

Antwort der Unterkunft: Dear Valued Guest,Thank you for choosing EA Exclusive Hotel and for taking the time to share your feedback. We're delighted to hear that you found everything great overall.We sincerely apologize for the inconvenience you experienced with the air conditioner in your room. We appreciate you bringing this to our attention. I'm pleased to inform you that our maintenance team has since addressed the issue, and the air conditioning system is now functioning properly throughout the hotel.We constantly strive to maintain all our facilities to the highest standards, and your comfort is our top priority. We hope this isolated issue didn't detract too much from your overall experience with us.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back soon for an even more comfortable stay.Best regards,MetinGuest Relations TeamEA Exclusive Hotel

Antwort der Unterkunft: Dear Valued Guest,Thank you for choosing EA Exclusive Hotel and for taking the time to share your feedback. We're thrilled to hear that you had a good experience with us and are especially grateful for your perfect score!Your satisfaction is our ultimate goal, and it's rewarding to know we met your expectations. We continuously strive to provide exceptional service and memorable stays for all our guests.We truly appreciate your positive review and hope to have the pleasure of welcoming you back soon for another great experience.Best regards,MetinGuest Relations TeamEA Exclusive Hotel