Burlington Guest House

這輩子訂過最離譜的酒店！親們可以參考我的慘痛經歷，不要上當受騙。 1.攜程在海外非常弱勢，簽的不可退是真的不可退，即使發生自然災害無法入住，也不會幫你辦可退。攜程會讓你自行聯繫酒店，他們沒有任何抓手讓酒店退款。攜程保護酒店的權益遠多過消費者。且攜程服務前後嚴重不一致，一個人説內部會對我做補償，最後一通電話説他們啥也不會做。我估計是這樣的投訴出現太多了，攜程為避免集體索賠，所以給出了最終回覆，沒有任何解決。這事我衹能投訴消協，建議攜程做好應對哈。 2.這家旅館是家庭作坊，電話是基本打不通的，語音留言是不會回覆的。態度是冷漠強硬的，拒不負責。最大化利用政策，即使蘇格蘭暴風導致當天所有船衹停業無法入住，旅館也拒不退款或者改期。這使得我損失了3500元，花錢買了個沉痛教訓。 親們擦亮眼睛；預訂酒店一定要耳聰目明

Choose room with no view, was adequate but cramped. Go for the view and pay the extra. Breakfast 10/10. Hosts very friendly. Right opposite sea. Couple of things in room need fixed, toilet flush button missing. Shower tray can see that overflowing as not deep enough to drain, maybe drain needs clearing. Coat area hanging rail, would mess the wallpaper if coats were wet. Breakfast table, cups go on right and plates on left, just a wee hint. Happy enough though as Arran is an expensive place. Bed very low down, but comfortable enough. Basic TV, no apps. Wifi connection was very good.

Dirty room. Apart from the location which was fantastic I wouldn't stay here again. Our room was dirty and dusty. We had cobwebs in the window with dead flies in. Dust on TV, headboard, lamps, radiators and skirting boards. The shower was dirty and the water didn't go down the plug hole till wed cleaned it out. The shower head was dirty, there was dirt in grout everywhere. Toilet rolls were nearly empty on arrival, no tea or water just coffee pods. Someone else's hair on the dark blue sofa and the curtains just about drew together ( we were a downstairs room) On a good note the bedding was clean and the breakfast was nice. Self check in wasn't straight forward and weeds in the front of the house and planters.

Impromptu trip to Arran for the 1st time in 20 years and with great luck the Burlington was available. Wonderful guest house with incredible views. Duncan is a friendly, wonderful host, nothing is too much trouble. He made 1 of the best meals I've had in a long long time in the on site restaurant. The haggis bon bons starter was absolutely fantastic and fish and chips superb too. Excellent value for money with portion sizes and quality. Fantastic room. Clean. Well equipped with an amazing sea view. Ill be back as soon as I can be with family. What an absolute gem this place is!

Very dirty. Bathroom door doesn’t shut or lock. Shower blocked so badly I had to remove clumps of long black hair and detritus to prevent it from flooding. No light in the bathroom other than a very small battery light ( for a Very small wardrobe type!) and a mirror. Electrical wiring hanging out of wall and double socket with masking tape over it with ‘do not use’ written on it. Underneath bathroom sink, rubbish, hair and dust etc. Not been cleaned for a long time. I could go on but you get the picture.

Couldn’t fault our stay. Beautiful old property with all room facilities modernised and high spec. Amazing sea view, very comfortable bed, powerful shower, great heating system, coffee machine as well as kettle. Breakfast was delicious. Staff were very warm and welcoming. A super trip.

There are numerous electrical safety issues with the room i stayed in, bathroom light did not work, live exposed wiring sticking out of the wall, sockets outlet marked with label stating do not use. TV remote didn't work. USB charger sockets non functional. When you see that amount of issues in one room you know the rest of the builds going to be the same. I 30 years experience in electrical industry This is worst room i ever stayed in from an electrical safety point of view.

Not the first time I have stayed here and hopefully not the last. Stunning location over looking the beach and Firth of Clyde. Rooms were immaculately clean with plenty of tea/coffee making facilities. Breakfast was always served piping hot and on time. Staff were also super friendly and engaged warmly with all guests.