It was the worst experience ever. Starting from the front desk unprofessional attitude as we were received by Ehab who poorly handled our check in. By the time we reached our rooms, we were already stressed by the front desk inefficiency, inside the rooms there was Glass water bottles that couldn’t possibly be opened to the extent that we had to contact the housekeeping they also couldn’t open them, so after almost 30 min we finally got the normal easy opening plastic water bottles and finally managed to drink water. The rooms are extremely old to the extent that the doors open without keys ( videos and photos attached). The least I would say is that it’s not a safe place to be as you can’t possibly lock your doors. The second night there was very loud music from 1 am till 4 am, couldn’t get a minute of sleep during this period. We reported to the reception but as usual no action taken at all not even an apology. The next door room was extremely noisy too and as mentioned earlier no action taken by the hotel management until I threatened to call the police, which I should have done back then. The third day I had to shower in Cold Water the hot water was out. Two of our group vomited, the food is very bad quality, the management isn’t responsive to any complaints, they don’t even listen, they are simply absent. The GM is always not available inside the hotel and no replacements, only a front desk manager named Khaled Abdraboh, who’s unprofessional and clearly untrained, lacking wisdom & common sense. His behavior was extremely poor, arrogant & aggressive. I used to go there every year for more than ten years, I used to be a loyal customer and gave many good reviews in the past years but this time my experience was horrible. I would never lay a foot there. It’s a shame how bad management can destroy years of work and good reputation and kill customer loyalty forever.
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