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This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).

This is an excellent place to stay if you're transiting through Auckland airport. Being an exceptionally easy, 2 minute walk from the international terminal means that you're not having to juggle shuttle buses and whatnot. Staff are friendly and attentive, and the rooms have everything you could need for an overnight stay. The whole place feels fresh and new. Highly recommend.

Große Lage und Service. Im M Suite, das unglaublich geräumig und komfortabel war. Frühstück war großartig. Ich würde sicherlich bald wieder hier bleiben.

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

Easy late night check-in. Staff member gave us a SIM card so that we could connect locally immediately. Very comfortable room. Easy access to all Central Business District restaurants, galleries, buses etc. but away from the CBD noise.

I'm in LOVE! Cosy, Welcoming, Boutiquey. Went for a night away from my boys felt like I'd had a week at a spa. The staff were attentive and kind without being stiff necked. Room service from the restricted late night menu was DELICIOUS and the in-house breakfast was a perfect selection of light continental or eggs any way. The open fire was warm and inviting being tended by a waiter but i really did feel like I could put a log on it if I had I had itched that urge, My room had views of the city ferry's coming on a gloomy day. I happily watched them from my bed tucked up with my selection of pillows and the soft cotton and wool blanket. I'll be back sooner than later I expect and I'll be asking for the same room. An awesome example of the best of what our city has to offer. Made me proud to be a JAFFA!

The location is excellent for the queen street and easy to access CBD Auckland, the room is ok for short trip. But have to close the window to prevent insect. The staffs are nice and helpful.

Der Warmwasserbereiter zu Hause war kaputt, also beschloss ich, vorbeizukommen und eine Nacht zu bleiben. Obwohl es sich um ein 5-Sterne-Hotel handelt, sind die Zimmer etwas einfach und die Ausstattung noch sehr alt, aber es ist alles vorhanden, was man haben sollte. Ich kann nur sagen: sauber und ordentlich.

So sauber, komfortable, schön und voller Grünland mit einem Garten und einem kleinen Quellen. Guter Wert und eine angenehme Überraschung! Es fühlt sich wie ein schönes Landhaus, aber mit guten Betten, Kissen und Service.

Ausgezeichneter Service und ein Ort, das von allen besucht werden sollte. Unser Führungsteam genossen eine wunderbare Zeit mit großem Essen und wir haben sogar den Kurs genießen (die in großem Zustand war). Die Zimmer waren wunderschön, größer als die meisten und ein Blick zurück nach Auckland, das Sie fühlen, wie Sie sich von Kilometern entfernt. Will zurück sein und würde sehr empfehlen.