The Fleming Bewertungen

Antwort der Unterkunft: Dear Guest, Thank you for your comments and feedback, both the positive and the not so, is invaluable allowing us to continue to improve upon both our product and its delivery. We sincerely apologize that you experienced some challenges during your stay. All your comments will be carefully taken into account and your feedback will be passed over to the relevant department, with the intention of improving the quality throughout the hotel. We do hope that we will have the opportunity to welcome you back to The Fleming. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Guest, Thank you very much for your delightful review about your recent stay at The Fleming! We are very excited to hear that you enjoyed our friendly and personalized hospitality services. All the team members here aim to create an atmosphere and feeling of home and comfort for all of our guests. When the full hotel experience creates a great long-lasting impression for our guests, this is the best compliment a hotelier can receive! We will definitely miss you and we can't wait to have you as our guest again soon! With warm regards, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Lieber Gast, im Namen von The Fleming möchten wir Ihnen dafür danken, dass Sie sich die Zeit genommen haben, diese wunderbare Bewertung online zu teilen. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und dass Sie unsere praktische Zimmerausstattung und die individuell gestalteten „Shen Nong“-Annehmlichkeiten zu schätzen wissen. Es ist eine Freude zu erfahren, dass es unserem Team gelungen ist, Ihnen einen komfortablen und angenehmen Aufenthalt zu bereiten. Wir sind stolz darauf, auf die Bedürfnisse unserer Gäste bestmöglich einzugehen. Wir sind dankbar für Ihre freundlichen Worte und werden auf jeden Fall weiterhin unser Bestes geben, um unseren Gästen und hoffentlich auch Ihnen in naher Zukunft wieder das beste Erlebnis zu bieten Zukunft. Mit herzlichen Grüßen, Yolanda WongGuest Experience Supervisor

Antwort der Unterkunft: Lieber Gast, vielen Dank für Ihre Kommentare und Rückmeldungen, sowohl die positiven als auch die weniger positiven. Sie sind von unschätzbarem Wert und ermöglichen es uns, unsere Gastfreundschaft und deren Erbringung weiter zu verbessern. Wir entschuldigen uns aufrichtig, dass Sie während Ihres Aufenthalts einige Schwierigkeiten hatten. Es ist sehr ärgerlich für uns, dies zu erfahren, da dies nicht unserem üblichen Standard an Servicequalität entspricht. Ihr gesamtes Feedback wird an die entsprechende Abteilung weitergeleitet, mit der Absicht, die Qualität im gesamten Hotel zu verbessern. Wir hoffen, dass wir die Gelegenheit haben, Sie wieder im The Fleming begrüßen zu dürfen. Mit herzlichen Grüßen, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Guest, Thank you very much for your amazing review about your recent stay at The Fleming! We are delighted to learn that our team had succeeded in providing a comfortable and enjoyable stay for you. We look forward to welcoming you back in the near future. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback with us. We're sorry that you found some issues during your stay, it is quite upsetting for us to know this as it is not our usual standard of service quality. We will make sure the whole team is aware of this. We would like to invite you to contact us directly if you'd feel like giving us a second chance at coming back, and we will offer special conditions for your next stay and make sure you feel the excellence of our hospitality services. We look forward to welcoming you again in the near future and making your stay a most pleasurable one.With warm regards Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Guest,It’s our great pleasure to thank you for having shared your experience with us. The fact that we are located in the hearth of Hong Kong, and we are only walking distance away from the MTR, tram stops, Wan Chai Pier, Convention Center, and so on make our rate very competitive. Perhaps you would consider booking directly with us next time, so we could offer you a more attractive rate for your next visit.We hope to have the opportunity to welcome you back in the near future. With warm regards Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Alan, On behalf of The Fleming, we would like to thank you for taking the time to share such wonderful review online. We are delighted to know that you have enjoyed your stay and that you appreciate our design and professional staff. We look forward to welcoming you back again in the near future.With warm regards,Matthew YuenAssistant Guest Experience Manager

Antwort der Unterkunft: Dear Elizabeth, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay. We hope it will not be long before we can be of your service again. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Guest,Thank you for your comments and feedback, both the positive and the not so, is invaluable allowing us to continue to improve upon both our product and its delivery. We sincerely apologize that you experienced some challenges during your stay. All your comments will be carefully taken into account and your feedback will be passed over to the relevant department, with the intention of improving the quality throughout the hotel. I do hope that we will have the opportunity to welcome you back to The Fleming.With warm regards Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Mr.Maa,On behalf of The Fleming, we would like to thank you for taking the time to share with us your experience, giving us an opportunity to understand what you most enjoyed while staying with us and where we can enhance our services. We wish the lamp issue was brought to our attention during your stay so we can make instant repairment. We sincerely apologize for having missed the opportunity to provide you with a seamless stay and show you that all our team offers a warm and helpful service. Our team will be notified of your feedback and we will remind ourselves to polish our services.Thank you again for staying with us at The Fleming. We look forward to welcoming you back in the near future.With warm regards,Yolanda WongGuest Experience Supervisor

Antwort der Unterkunft: Dear Kit Ming, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay. We hope it will not be long before we can be of your service again. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear AstroTeemo,Thank you very much for your wonderful review about your recent stay at The Fleming. We have a minimalist décor that embraces Hong Kong's heritage and its maritime history, making it possible for our guests to immerse themselves in a comfortable and relaxed space, while enjoying our luxurious and modern fittings. We look forward to welcoming you back in the near future.With warm regards,Yolanda WongSenior Guest Experience & Social Media Supervisor