The Fleming Bewertungen

Antwort der Unterkunft: Dear Guest, Thank you for your comments and feedback, both the positive and the not so, is invaluable allowing us to continue to improve upon both our product and its delivery. We sincerely apologize that you experienced some challenges during your stay. All your comments will be carefully taken into account and your feedback will be passed over to the relevant department, with the intention of improving the quality throughout the hotel. We do hope that we will have the opportunity to welcome you back to The Fleming. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Guest, Thank you very much for your delightful review about your recent stay at The Fleming! We are very excited to hear that you enjoyed our friendly and personalized hospitality services. All the team members here aim to create an atmosphere and feeling of home and comfort for all of our guests. When the full hotel experience creates a great long-lasting impression for our guests, this is the best compliment a hotelier can receive! We will definitely miss you and we can't wait to have you as our guest again soon! With warm regards, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Lieber Gast, im Namen von The Fleming möchten wir Ihnen dafür danken, dass Sie sich die Zeit genommen haben, diese wunderbare Bewertung online zu teilen. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und dass Sie unsere praktische Zimmerausstattung und die individuell gestalteten „Shen Nong“-Annehmlichkeiten zu schätzen wissen. Es ist eine Freude zu erfahren, dass es unserem Team gelungen ist, Ihnen einen komfortablen und angenehmen Aufenthalt zu bereiten. Wir sind stolz darauf, auf die Bedürfnisse unserer Gäste bestmöglich einzugehen. Wir sind dankbar für Ihre freundlichen Worte und werden auf jeden Fall weiterhin unser Bestes geben, um unseren Gästen und hoffentlich auch Ihnen in naher Zukunft wieder das beste Erlebnis zu bieten Zukunft. Mit herzlichen Grüßen, Yolanda WongGuest Experience Supervisor

Antwort der Unterkunft: Lieber Gast, vielen Dank für Ihre Kommentare und Rückmeldungen, sowohl die positiven als auch die weniger positiven. Sie sind von unschätzbarem Wert und ermöglichen es uns, unsere Gastfreundschaft und deren Erbringung weiter zu verbessern. Wir entschuldigen uns aufrichtig, dass Sie während Ihres Aufenthalts einige Schwierigkeiten hatten. Es ist sehr ärgerlich für uns, dies zu erfahren, da dies nicht unserem üblichen Standard an Servicequalität entspricht. Ihr gesamtes Feedback wird an die entsprechende Abteilung weitergeleitet, mit der Absicht, die Qualität im gesamten Hotel zu verbessern. Wir hoffen, dass wir die Gelegenheit haben, Sie wieder im The Fleming begrüßen zu dürfen. Mit herzlichen Grüßen, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Guest, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay in various aspects. We hope it will not be long before we can be of your service again. With warm regards Matthew Yuen Guest Experience Manager

Antwort der Unterkunft: Dear Thomas, Thank you for your very kind words and for taking the time to write such a positive review following your recent stay at The Fleming. We are delighted to read that you enjoyed your stay and rated everything so highly. Thank you again for staying with us at The Fleming. We look forward to welcoming you back in the near future. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Susan,Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay in various aspects. We hope it will not be long before we can be of your service again.With warm regardsMatthew YuenGuest Experience Manager

Antwort der Unterkunft: Dear Guest, Thank you very much for your amazing review about your recent stay at The Fleming! We are delighted to learn that our team had succeeded in providing a comfortable and enjoyable stay for you. We look forward to welcoming you back in the near future. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Guest, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay. We hope it will not be long before we can be of your service again. With warm regards, Yolanda Wong Senior Guest Experience & Social Media Supervisor

Antwort der Unterkunft: Dear Guest, Thank you for your comments and feedback, both the positive and the not so, is invaluable allowing us to continue to improve upon both our product and its delivery. All your comments will be carefully taken into account and your feedback will be passed over to the relevant department, with the intention of improving the quality throughout the hotel. I do hope that we will have the opportunity to welcome you back to The Fleming.With warm regards Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Nikolay Fateev, Thank you for your very kind words and for taking the time to write such a positive review following your recent stay at The Fleming. We are delighted to read that you enjoyed your stay and rated everything so highly. Thank you again for staying with us at The Fleming. We look forward to welcoming you back in the near future. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Antwort der Unterkunft: Dear Guest, Thank you for staying at The Fleming and taking the time to share your experience with us. We are thrilled to know that you enjoyed our location and found it to be a great value. We look forward to welcoming you back on your next visit. With warm regards, Amanda Lau Guest Experience Supervisor

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback with us. We're sorry that you found some issues during your stay, it is quite upsetting for us to know this as it is not our usual standard of service quality. We will make sure the whole team is aware of this. We would like to invite you to contact us directly if you'd feel like giving us a second chance at coming back, and we will offer special conditions for your next stay and make sure you feel the excellence of our hospitality services. We look forward to welcoming you again in the near future and making your stay a most pleasurable one.With warm regards Matthew Yuen Assistant Guest Experience Manager