Renaissance Harbour View Hotel Hong Kong Bewertungen

Antwort der Unterkunft: Lieber Yunli311: Vielen Dank, dass Sie sich die kostbare Zeit genommen haben, Ihr Aufenthaltserlebnis mit uns zu teilen. Wir nehmen Ihre Erfahrung sehr ernst und haben sie mit dem Hotelmanagementteam geteilt. Wir entschuldigen uns aufrichtig dafür, dass die Erfahrung nicht Ihren Erwartungen entsprochen hat. Wir werden hart daran arbeiten, die Servicequalität auch in Zukunft zu verbessern und hoffen, dass Sie sich weiterhin für einen Aufenthalt in unserem Hotel entscheiden. Nochmals vielen Dank für Ihr Feedback, das uns beim Wachstum hilft. Als Hommage an das Chan Pei Kin Quality Executive Renaissance Hong Kong Harbour View Hotel

Antwort der Unterkunft: Lieber Bobby Axelrod, bitte nehmen Sie unsere aufrichtigen Grüße vom Renaissance Hong Kong Harbour View Hotel entgegen! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Was den von Ihnen erwähnten Check-in-Prozess betrifft, hoffen wir aufrichtig, dass jeder Gast, insbesondere der Erstgast, ein umfassendes Verständnis für unser Hotel und seine Umgebung hat. Wir bedauern zutiefst, dass die Check-in-Prozesszeit Ihren Anforderungen nicht entsprochen hat Diesmal. Tut mir leid. Darüber hinaus haben wir auch Ihre Kommentare zu Raumdekoration und Lärm aufgezeichnet. Das Managementteam wird Ihr Feedback ebenfalls prüfen und die erforderlichen Maßnahmen ergreifen. Um einen komfortableren Aufenthalt zu gewährleisten, werden wir weiterhin hart daran arbeiten, die Einrichtungen zu verbessern und das Serviceniveau zu verbessern. Wenn Sie weitere Anregungen oder Fragen haben, können Sie sich gerne an uns wenden. Nochmals vielen Dank für Ihr Feedback! Grüße, Chen Peijian Quality Executive Renaissance Hong Kong Harbour View Hotel

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the lovely views of the Hong Kong Harbour during your stay. We sincerely apologize for the inconvenience you experienced with the air-conditioning in your room. Our team is currently looking into this matter to ensure that all rooms are properly equipped for our guests' comfort. Regarding the slow elevator service, we understand how frustrating this must have been, especially during peak times such as breakfast. We are actively working on improving the efficiency of our elevator service to provide a smoother experience for all our guests. We appreciate your kind words about our reception Ambassadors, and we will make sure to pass on your compliments to them. We are sorry to hear about the issues you encountered with the mainland Chinese tours affecting the elevator and breakfast room congestion. We are addressing this matter internally to ensure a more seamless experience for all our guests.Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong

Antwort der Unterkunft: Dear Etherionbl,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong

Antwort der Unterkunft: Dear Guest,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong

Antwort der Unterkunft: Dear junaidfarid khan,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback following your recent stay with us. We appreciate your comments and we regret to learn that you did not receive an upgrade during your visit.Please accept our sincere apologies for any disappointment this may have caused. We always strive to provide the best possible experience for all our guests, and we are sorry that we fell short of your expectations in this regard. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that truly reflects the high standards we aim to deliver.Best regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong

Antwort der Unterkunft: Dear 克 Streets of Shenzhen,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong

Antwort der Unterkunft: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your overall experience at our hotel. We sincerely apologize for any inconvenience you experienced due to the slow elevator service. Please be assured that we take your comments seriously, and we will address this issue promptly to ensure a smoother and more efficient service for all our guests.Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more pleasant stay.Thank you once again for your feedback.Best regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong

Antwort der Unterkunft: 尊敬的賓客:非常感謝您下榻我們萬麗海景酒店，我們很高興您滿意是次的住宿。期待您下次的光臨。敬頌, 陳沛堅 Quality Supervisor 香港萬麗海景酒店

Antwort der Unterkunft: Dear Raineec,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong

Antwort der Unterkunft: Dear Guest,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong

Antwort der Unterkunft: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our location to be amazing, with convenient access to both a large bus station and the subway within a short walk.We appreciate your comments regarding the carpet in your room. Rest assured, we take cleanliness and maintenance seriously, and we will address this issue promptly to ensure a more pleasant stay for our future guests.As for the requirement to use room keys for the lobby restroom, this is a security measure we have in place to ensure the safety and comfort of all our guests. Your feedback is important to us, and we will look into ways to make this process more convenient for our guests.Thank you once again for your valuable feedback. We hope to welcome you back for an improved experience during your next visit.Best regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong

Antwort der Unterkunft: Dear Guest,We appreciate you taking the time to share your feedback with us. We are sorry to hear about the inconveniences you experienced during your stay.We take your experience very seriously and have shared it with the hotel management team, and we sincerely apologize that the experience did not meet your expectations. We appreciate your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong