Name: Somerset Feliz Ho Chi Minh City
Address: No. 1 Phan Van Dang Street, Thanh My Loi Ward, Thu Duc City, District 2, Ho Chi Minh City, Vietnam, No. 1 Phan Van Dang Street, Thanh My Loi Ward, Thu Duc City, Overseas, Vietnam
Rating: 4.7

HannahMrrll

Executive-Zimmer (1 Schlafzimmer)

Aufenthalt im Jan. 2025

Pärchen

5 Bewertungen

5.0/5

Hervorragend

Gepostet am 8. Febr. 2025

Wow, was für ein fantastischer Aufenthalt im Somerset Feliz. Absolut fantastischer Service von den Sicherheitsleuten, Zimmermädchen, der Rezeption und dem gesamten Personal. Sehr sauber, modern und ruhig. Es gab alles, was wir brauchten: Bügeleisen, Toilettenartikel, Toaster, Haartrockner und frisches Wasser usw. Der Poolbereich war hervorragend. Kurze, günstige Taxifahrt (Grab) in Bezirk 1 und viele Geschäfte/Cafés/Supermärkte in der Nähe der Apartments. Wir freuen uns schon darauf, in den nächsten Monaten wiederzukommen.

OriginaltextÜbersetzt von Google

Antwort der Unterkunft: Vielen Dank für die Bewertung und das Feedback zu Ihrem Aufenthalt. Wir freuen uns alle, dass Sie Ihren Aufenthalt bei uns genossen haben. Wenn wir etwas tun können, um unser Produkt und unseren Service zu verbessern, lassen Sie es uns bitte wissen. Wir freuen uns darauf, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Doan Xuan Son, Guest Service Manager

Jammerto

Executive-Zimmer (1 Schlafzimmer)

Aufenthalt im Dez. 2024

Single

35 Bewertungen

5.0/5

Hervorragend

Gepostet am 3. Febr. 2025

Somerset has worked very hard to make my stay pleasant. The receptionist were very king and I loved their friendliness and efforts to accommodate my needs. The amenities are superb and I guess the only thing that they can improve on is the availability of media share or Netflix for the TV for their guests to have the best experience 🎉🥳 Chuc Mung Nam Moi

Übersetzen

Antwort der Unterkunft: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. If there is anything we can do to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager

Anonymer Benutzer

Executive-Zimmer (2 Schlafzimmer)

Aufenthalt im Dez. 2024

Familie

4 Bewertungen

5.0/5

Hervorragend

Gepostet am 1. Febr. 2025

This is our first visit to Vietnam. We are extremely impressed by the hospitality service at Somerset Feliz HCM. Everything is perfect, and we have no complaints. We will definitely come again in the future. 🙏

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Antwort der Unterkunft: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. If there is anything we can do to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager

Gastnutzer

Executive-Zimmer (2 Schlafzimmer)

Aufenthalt im Nov. 2024

Familie

1 Bewertungen

3.5/5

Gepostet am 4. Jan. 2025

Worth staying for families for long trips if you are driving - if not district 1 will still be the best location for first time travellers due to it’s close proximity to tourist attractions and nightlifes.

Übersetzen

Antwort der Unterkunft: Dear Sir or Madam, Thank you for taking the time to share your recent stay with us. My team and I regret to learn about the various service shortfalls that you encounter, as they are certainly not the level of standards that we are known for. We take the delivery of exceptional guest experiences very seriously and will continue to improve in this regard. Once again, thank you for your valuable feedback, and we look forward to having you back at Somerset Feliz HCMC. Kindest regards, Doan Xuan Son, Guest Service Manager

Gastnutzer

Executive-Zimmer (2 Schlafzimmer)

Aufenthalt im Nov. 2024

Familie

1 Bewertungen

4.2/5

Sehr gut

Gepostet am 28. Dez. 2024

Nice and clean apartment. Staff were friendly. It's about 20 to 30 mins car ride to the city centre. Starbucks downstairs and convenient stores across the street.

Übersetzen

Antwort der Unterkunft: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. If there is anything we can do to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager

Yukai

Executive-Zimmer (2 Schlafzimmer)

Aufenthalt im Jan. 2025

Business

1 Bewertungen

5.0/5

Hervorragend

Gepostet am 7. Febr. 2025

Everything is perfect at this hotel. Will definitely stay here again next time!

Übersetzen

Antwort der Unterkunft: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. If there is anything we can do to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager

KIAT HUI

Executive-Zimmer (2 Schlafzimmer)

Aufenthalt im Nov. 2024

Familie

3 Bewertungen

4.5/5

Großartig

Gepostet am 19. Jan. 2025

Excellence and fantastic on the facilities and service but not much on the food availabilities

Übersetzen

Antwort der Unterkunft: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. If there is anything we can do to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager

Bilguun Adiyasuren

Executive-Zimmer (2 Schlafzimmer)

Aufenthalt im Dez. 2024

Familie

14 Bewertungen

3.5/5

Gepostet am 11. Jan. 2025

It was annoying to come down from the reception to get permission to use the pool.

Übersetzen

Antwort der Unterkunft: Dear Sir or Madam, Thank you for taking the time to share your recent stay with us. My team and I regret to learn about the various service shortfalls that you encounter, as they are certainly not the level of standards that we are known for. We take the delivery of exceptional guest experiences very seriously and will continue to improve in this regard. Once again, thank you for your valuable feedback, and we look forward to having you back at Somerset Feliz HCMC. Kindest regards, Doan Xuan Son, Guest Service Manager

Gastnutzer

Executive-Zimmer (2 Schlafzimmer)

Aufenthalt im Okt. 2024

Reise mit Freunden

3 Bewertungen

4.5/5

Großartig

Gepostet am 27. Nov. 2024

All the services is good. Location is a little bit far from the Main Street. It’s worth it.

Übersetzen

Antwort der Unterkunft: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. If there is anything we can do to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager

Gastnutzer

Executive-Zimmer (1 Schlafzimmer)

Aufenthalt im Okt. 2024

Business

1 Bewertungen

4.7/5

Wunderbar

Gepostet am 30. Nov. 2024

Great hotel facilities. Showers were notible. Staff went out of their way to help.

Übersetzen

Antwort der Unterkunft: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. If there is anything we can do to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager

Janneth Dayana

Deluxe-Zimmer (2 Schlafzimmer)

Aufenthalt im Jan. 2024

Familie

3 Bewertungen

5.0/5

Hervorragend

Gepostet am 5. Febr. 2024

The hotel was clean, the service was amazing, the people at the hotel were friendly and helpful all the time. The view of the hotel and facilities are incredible, all clean and well maintained. We are definitely coming back next time. Thanks for everything Somerset Feliz Ho Chi Minh City.

Übersetzen

Antwort der Unterkunft: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. Anything to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager

Gastnutzer

Executive-Zimmer (1 Schlafzimmer)

Aufenthalt im März 2024

Single

1 Bewertungen

4.7/5

Wunderbar

Gepostet am 23. Apr. 2024

Love the place it’s near some 24 hour mini mart a pharmacy and F&B

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Antwort der Unterkunft: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. Anything to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager

Philip

Executive-Zimmer (1 Schlafzimmer)

Aufenthalt im Nov. 2023

Single

2 Bewertungen

5.0/5

Hervorragend

Gepostet am 26. Dez. 2023

Brilliant place hotel to stay, everything was perfect and the staff are great.... Very good indeed..... Ascot, a great Hotel....

Übersetzen

Antwort der Unterkunft: Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon. Kindest regards, Doan Xuan Son|Guest Service Manager

SYE LEE

Deluxe-Zimmer (3 Schlafzimmer)

Aufenthalt im Okt. 2023

Reise mit Freunden

4 Bewertungen

4.5/5

Großartig

Gepostet am 20. Nov. 2023

the unit was great! Clean with full facilities! Comfortable setup! We are happy and confirtable with it

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Antwort der Unterkunft: Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon. Kindest regards, Doan Xuan Son|Guest Service Manager

Eleanor

Deluxe-Zimmer (2 Schlafzimmer)

Aufenthalt im Juli 2023

Familie

3 Bewertungen

3.2/5

Gepostet am 25. Aug. 2023

Rock hard beds! Literally the hardest bed have ever experienced. Kids facilities were ok. No air conditioning in play room, so very hot. Kids waterslide is fun, but strangely completely seperate from main pool, on a different tier, so not able to swim in main pool while watching kids enjoy waterslide. Location is fair way out from centre of HCMC but two supermarkets within 2 min walk, and a 24hr convenience store across road. Starbucks next to lobby, but doesn’t open until 7am. Little strip of restaurants directly across road. All in all we liked this place. Would have been nice to provide seperate pool towels, as we used ours and were left with none to shower with. Note that this is a building with many permanent residents, so you feel that you are living with HCM locals, kids going off to school in elevators every morning. Last gripe, stench of toilet in elevator area on ground floor is horrific

Übersetzen

Antwort der Unterkunft: Thank you for your comments. We are sorry to hear about your experience at Somerset Feliz HCMC We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. We will share your feedback anonymously, as you have requested, with the Residence Manager to take specific actions for improvements. Should any of my colleagues from the property approach you regarding your feedback, it would be purely coincidental as they may have drawn conclusions from earlier incidents. Meanwhile, should you require further assistance, please email us at this address. We will be glad to assist you. Doan Xuan Son Guest Service Manager

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