False advertising on all beautiful Saigon hotels pictures are not like the actual hotel and overall the Worst hotel we have ever stayed in. We paid the hotel by card, however it took them 2 days to be bothered to find the card machine and it was faulty(or fraudulent). They claimed that we did not pay them and wanted us to pay AGAIN in cash or with valuables to ‘prove we could pay’. We rang our bank and they provided us with proof that the money had come out of our bank and it was waiting for the hotel to collect the money. They still did not believe us even with the proof! The staff were so rude to us and held us hostage and stopped us from leaving the hotel. They stopped us from boarding our bus to Cambodia which left without us. Causing us more grief and another day in vietnam. They were trying to scam us as they wanted us to pay twice for the hotel!! DO NOT STAY IN HOTEL UNLESS YOU WANT TO BE SCAMMED!!! We have seen many reviews from *********** that this hotel chain pays people to wright 5 star reviews. Don’t be fooled , go somewhere else.
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