BP Grand Tower Hotel

MOULD! The walls were covered in mould. Fortunately, we were able to open the window and sleep with the window open. We avoided the staying in the room except for essentials - sleep and shower. Fortunately the bathroom had been refitted. Staff were pleasant but it took over half an hour to check in.

This hotel was only a notch better than a military camp. Everything about hospitality sucks there! I stayed there because i have no choice. Yes, TV programmes was bad and very poor telecast. Housekeeping was shirty and i have to clean the room myself after they cleaned. Unless you are single, please use another hotel if you have kids and your wife will give you no peace if you stay there. I seldom complain about rooms as i am a frequent traveller but this one was bad.

The hotel is pretty decent, the cleanliness is not the best but acceptable, and the location is very good to explore the major shopping malls and massage area. The only thing I felt disappointed about was how the management handled my booking issue, even though it was clearly shown that my booking should come with breakfast instead of asking me to pay separately. I had explained and shown the hotel receptionist regarding my booking procedure and what was being listed under the hotel room booking. The hotel receptionist even agreed that my booking should come with breakfast because they only stated this option " breakfast $0" as an option for me to click and pay. So the staff was nice, and she helped me clarify with her management that it was late already, and she said she would follow up with me before 630 a.m.But in the end, I didn't receive any follow-up or call until the next day, and I just went ahead for my breakfast the next day, and I was told to pay because their management disapproved of giving me the breakfast. I dont mind having to pay extra for the breakfast, but I believe nobody wishes to feel shortchanged or misled, especially since I booked 3 rooms for my family. The hotel could have handled it with a better resolution instead of not giving me any answers.

Very good location, just a few minutes to Lee garden and train station.

Toilet not clear enough and no safe box.

No disposable toothbrush provide property too old need to refurbishment room light some are not working / Window curturn dirty and stink breakfast was nornal. Not recomended for other guess.

The hotel's location is excellent, shopping and famous and delicious food are very nearby . Friendly and English spoken waitress at front desk, they are all very helpful. Rooms are spacious and clean, cosy 👍 Will definitely come to stay in if the price does not shoot up. 😇

Location easy to move around

Good location