The White Rock Hotel

Stayed over bank holiday weekend with no mains water and the staff managed admirably to make our stay as normal as possible. Full restaurant service with fresh linen etc.(no compromises) , supply of sea water to flush and a large comfortable refurbished room with view of the pier. The Manager, Lawrence, was nearly always visible and approachable and kept us up to date with the water issue and the staff were bright and cheery, showing no signs of the stressful situation that must have occured behind the scenes.

Wonderful, bright seafront room. Exceptionally clean. Perfect, central location - especially for the White Rock Theatre - bang next door. Definitely a quirky hotel and we were lucky enough to get a space in the small car park. Friendly staff.

The hotel is situated opposite the pier, so an ideal position. The rooms are clean and comfy and rooms cleaned and new towels daily. The staff are young and maybe still learning but try really hard. They are super friendly. The reception staff are good as well. The food is ok but a couple of our breakfasts on different mornings were cold. We also had an evening meal once, which wasnt great to be honest. The hotel is dog friendly which was great. Parking wasnt an issue as spaces at the rear. Would we go back, Yes we would.

My friends and I used the bar following a performance at the White Rock Theatre, it was getting late and the coffee machine was being cleaned. No problem for the young man behind the bar, he prepared a large pot of coffee for us plus tea! Delicious! He and the other Barista on duty, sorted out some empty spirits bottles for me, I don't drink, but my hobby is to Decoupage bottles! They also found me a carrier bag to carry them away in! 🤗 Very helpful and friendly staff. 🤗 I promise to do a nice Tip Jar for your bar, bring it I when I next visit!🙂

Although I stayed over Christmas with limited resources the basic attention to detail was lacking I could not lock my door from the inside The room was cold during the night and the heating did not come on early enough for me The breakfast menu was confused with the pricing The room telephone was not answered on several occasions saying the mail box was full I thought overpriced for the facilities The bar staff were wonderful Mist of reception staff very good

Stayed at The White Rock in February as I was attending a friend's engagement party which was being held in the basement bar of the hotel. The staff were very friendly and gave me good tips of where to go and what to see in Hastings. My room was comfortable, clean and very quiet. Breakfast was a hit, I had what the menu called - 'Little Jill', which is a smaller version of the - 'Full Audrey', In other words a full English. I had scrambled eggs, fried tomato a nice sausage, granary toast and coffee. All good. The lounge area is well worth investigating as there are some old album vinyl sleeves on the wall. I Enjoyed my stay here, would return again.

11 of us friends met up and spent a long weekend in Hastings staying here at the white rock hotel. The hotel is quirky being a combination of houses combined. The room I had was clean and comfortable with a lovely view out to the front. The walls were a bit thin. Sunday night 🌙 I was disturbed late by late arrivals in the opposite room. Staff made the stay nothing too much trouble all so pleasant and caring..

If you value your privacy stay away. we booked this ( 'hotel'? ) because we had read a host of good write ups. The reality of our stay was horrendous. On arrival we found the car park at the back and above the hotel which had only enough room for about a dozen cars, we were fortunate enough to get the only space left. Getting to reception was a challenge to say the least. Through a garden shed type door and into a dark tunnel dimly lit and the flooring was checkerplate metal stairs down to a checkerplate walkway, scaffolding for handrails on the stairway. At the end of the walkway we came to a door which was locked (the only door in the hotel that could be locked) when we pushed the button at the side of the door we heard a ring tone, we waited a while and as there was no response we pushed it again, this time a lady came to open the door. We were told that the lift was temporarily out of action but it should be fixed in the next few days, when we left five days later, it was still out of action. On booking in and paying for the stay, I was in a hurry to follow the person showing us to our room and forgot to pick up my mobile phone, so I dashed back to reception and saw the manager asked him if it was there, he opened a drawer, looked on the desk and said it isnt here and went to speak to two people in reception, I walked over and as he had decided the problem was no longer his, I asked him if he could call my number as at least we may hear it ringing, he just looked at me and went back to the two people and started another conversation, I went over to him and said quite loudly "Will you please call my number before its too late. He looked really put out, but called my number, a member of staff called Daniel answered and told me he was with my wife in my room and needed to confirm it was my mobile, this was done and as it turned out this person was the only person who seemed to be intelligent enough to be in the hotel business. On our first morning we slept in until about 10am and heard a key in the outer door and a female voice called what sounded like "cleaning" and as I had not dressed yet I called out NO and she closed the door. I went to the door and tried to lock it from inside but it is not lockable from inside, when I asked the manager why we couldnt lock our door from the inside, his reason was that people keep locking themselves in!!!! I decided to try the full English as it was my first breakfast there, it was 10.45am fifteen minutes to close of breakfast time. My breakfast arrived and was stone cold, the only warm thing was the eggs because I asked for poached eggs. I called one of the young girls over and asked her to feel the bacon as it is stone cold, she didnt and I asked her to take it away and re do the breakfast as it was all cold, I asked he to not put it in the microwave as it would then make the eggs hard, she brought it back four minutes later and it was in the same condition so I refused it and told her to take it away.

Our second visit of the summer, this time for seven nights (first was for four nights). Our Premier King Room was excellent, very comfortable beds, towels exchanged each day , the hospitality tray topped up daily and such a delight to wake viewing the sea and pier. Staff throughout the hotel were friendly, smiling and hard working. Thanks to Poppy in the restaurant for excellent service. Breakfasts were fine, the 'Little Jill' a good start to the day. We did enjoy an evening meal also which was very good value for money and piping hot. The bar was generally well stocked and served local ales on draught. Well done! With a terrace available to enjoy the views, there was the opportunity to relax and enjoy Hastings, the town was only a short walk away and frequent buses along the seafront link the town centre and even as far as Eastbourne. As we travelled to Hastings from the Midlands by train, there was no problem leaving cases until our departure time. Reception staff were a delight to meet. Thank you all for making our stay a pleasant one, we look forward to our next visit to Hastings and the White Rock.