Pan Pacific Hotels in Hanoi

A very nice hotel — clean, comfortable, and peaceful. The room is well-maintained and decorated with everything needed for a productive business trip. The staff, Doan, Linj, Tung are friendly and helpful, and the quiet atmosphere makes it easy to rest after a long day of meetings. Great location and overall excellent experience.

The concierge and restaurant staff are friendly. The breakfast buffet is good. The sports facilities are good. Some new staff in the restaurant may need more training in communication and understanding dining etiquette e.g. Understanding the positional meanings of how customers put their utensils so as not to disturb the customers when they haven't finished.