Grand Mercure Hanoi

Very nice hotel with friendly staffs. Breakfast is amazing. Location is also good, only 15mins to the old quarter by car. Sky bar and swimming pool at the rooftop must be visited

Excellent service, 5/5 for their polite and friendly staff. Smooth check-in and check-out experience. Very accommodating. I was stuck in traffic coming back to the hotel so I wasn't able to check-out before 12noon but they were very understanding and told me not to worry about it, and I wouldn't be charge a late check out fee. The room was a bit dim for my liking but it was spacious, clean and comfortable. View was not so great because there was construction in front but I didn't notice any noise from the outside.

ChatGPT Dear Grand Mercury Hotel in Hanoi, I wanted to share my positive experience during my recent stay at your hotel. I was truly delighted with the service and accommodations provided. I greatly appreciated the room upgrade you offered upon my request, which resulted in a spacious and comfortable room. The extra space made my stay even more enjoyable and relaxing. Thank you for your attentive service and for making my stay at the Grand Mercury Hotel in Hanoi a memorable one. I look forward to visiting again in the future. Best regards, Oleksandr Bukaiev

whereas this hotel is located in a little bit of far from central city, this facility is so great and the looftop bar in the hotel is good for location.

Highly recommended hotel! Very clean and the staffs are very nice.

1. The shower was sooooo weak, very disappointing for such new hotel 3. There is a short hair “looks like manger” lady at the front desk , would not say hi to customer , let alone any smile 3. Decorations are nice

We stayed at the Deluxe Suite. The bathtub is very nice and we have taken a lot of photos!!

the service is good, but the breakfast is bad

The hotel's ambience and room cleanliness is excellent. The service quality of the staff truly exceeds expectations. The attention to detail and attentiveness to guest's needs is some of the best experience I ever have in my travels all over the world. The breakfast buffet is really delicious. Although the location of the hotel is in the vicinity is in an area with not much place to eat, but it is not far from the center of tourist activities. It is an oasis of comfort away from all the noise. Definitely worth returning to and highly recommended for visitors on business trips and leisure alike.