Sandra Natasha
22. Januar 2024
The property itself is nice and I've stayed here often. However, 10 minutes after check out I called to say we forgot our Yeti water bottle. As we were at the airport we could not return to grab it immediately. We were advised housekeeping would be told to keep the bottle for pick up a week later.
When we arrived today we were told it could not be found. We were then told we could wait 30 or more minutes for housekeeping to arrive to see if the object was put somewhere else.
Being asked to wait, after a long flight, and a long drive home was not great customer service.
Additionally, we asked to be called when housekeeping arrived and did not receive a call.
Disappointed, as this hotel had become my go to for stays before a flight.
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