Sunway Hotel Georgetown Penang

セルフチェックイン機は日本語も対応。何も言わなくても早めに13時にはチェックインできました。 部屋はシャワーのみですが、余裕の有る広さ。 回りには飲食店は多数。飲茶の店も徒歩数分。

The most worse stay ever since I use Trip Rude staff not even smile

We reached the hotel at 1pm plus on a Sunday. We understand that the room is not ready yet and the front desk staff, Mr Kevin helped us to register first and informed us to come back at 3pm to collect our room key card. I've requested Kevin to give me a call if our room is ready and he said okay. I did not receive any phone call from the hotel. When we returned to the hotel at 3pm plus, there was a queue at the reception counter. The bellman is helpful enough to help us check whether our room key card was ready. He told us that our room key card was not there and asked us to queue for the front desk staff to issue the key card. The people in front of us were just arrived and they are checking in and getting their rooms. When it is my turn, again Kevin is the staff attending to me without greeting or even a smile. I gave him my receipt and he is checking his system. It seems that my room was assigned to another guest already and he is searching for a room for me. I've been waiting there for more than 10 minutes, seeing the other front desk staff doing checked in fast and issued room keys to other guests. 3 to 4 rooms were issued next to me but I'm still waiting for my room, which made me feel what was the point for registered me first at 1pm plus when I reached and I might as well just check in at 3pm plus. Finally, Kevin issued room 605 to me and handed over me the key card with no apologies given. When we go to the room, the door could not be opened and not able to go inside the room. The door lock was having problem. We have to go down to the lobby and told Mr Kevin that we are not able to enter the room. We were waiting at the counter Again and waiting him to call the maintenance team. After he managed to contacted the maintenance, he just told us to go back to the room, as the maintenance team will be there to solve the issue. Again, no apologies given at all. The maintenance guy is there when we reached our room again and he has been trying his best to solve the door lock problem. Finally, the room door was able to open and problem solved. The room was okay but it seems that the standard of cleanliness has dropped, which we could see the dirt marks on the wall and floor in the shower area. Also, the bathroom had bad odor. Housekeeping might needs to look into this issue. When we checked out the next day morning, Mr Kevin is the one working at the front desk again. He is just looking at his computer when I walked near to the counter. When I passed him the room key card together with the key card paper slot, he is still looking at the computer without even look at me or smile. He took the key card and did not say anything. I asked him whether is everything okay and we could leave now. He then asked, "what is your room number?" My room number was stated at the key card paper slot Obviously. During checked in and even checked out time, I've not hear any greeting (good afternoon or good morning ) with smile from him at all. This made us feel we are not welcoming. I've been quite satisfied with my previous stays with the friendly staffs working in the hotel. But this time, we really had a bad experience.

very bad service!!! when i lost my belt at that room, the person in charge didn't notify me, when i call within them, they say will helping to find and checking call back at 5 min, after 5 min didn't call back, i call back again they perfunctory say not found? what a bad service?

Always stay at this hotel for work and leisure. Located in town, highly convenient to many popular cafes and eateries. Food hawkers located just outside for some really good char kway teow and prawn noodles. Decent size gym to burn off the calories after feasting. Friendly and helpful staff.

Only 1 receptionist at the check in counter. Have to wait a while for our turn. Mini bar is not cold at all. Asking to check take longer time. Overall good to stay.

Overall the stay in this was present room was clean..the only downside is they breakfast don't book any breakfast from this hotel has to pick up from the food from the lobby come to the room to eat.

Good service and near a lot of delicious food stall.. Going everywhere is easy, good location. This is my 2nd stay, recommended.