WoodSpring Suites Raleigh Garner

Im staying here for the moment. Great staff even the new lady is on point pike she has worked here for years.

The front desk associate refused to check me out at 11 because she was upset that I didn’t stay the remainder of my stay. She decided to check me out at 1:45 pm so that the hotel could charge me a 50$ late check out fee. Luckily, i was a rational thinker and i made her provide me with a letter on the hotel’s letter head explaining why she was unable to check me out at 11 am. Her explanation was because the manager was the only person whom could do so, which was a lie. So i did get a refund AFTER contacting *******. Never visiting here again.

I’m my do night staying here never change my blankets or gave me fresh clean towel very bad experience

Poor customer service. Staff was extremely rude when I asked for another key card since mine was locked in the room.

I originally booked for a queen bed room ,but received a double due too overbooking but I could not sleep comfortably due too roaches in the room,and due too overbooking I could not get another room,I told the front desk I would like a full refund,and the gave me the email address too the GM I emailed him several times no response,finally I called back too the property and the message he left for me was he would not refund my money and post whatever pics I had and do whatever else I had too,so that let me know he does not care

It was just okay. The room was clean enough but the matress was really thin a d ontop of nothing more than a basic metal frame, and I mean basic. There were only 2 pillows, both of which were paper thin. The bed covers were so cheap and thing a d kinda rough except for the sheets. I have stayed in cheaper hotels with better bedding and pillows.

The first room we stayed in had roaches so they moved us to another room which had roaches also and the toilet didn’t work.

The property was chosen due to being extended stay and we wanted something home like. Upon checking in, we were greeted by an older female. The female started going through the motions. She then made a face and continued making the face when she found out we were staying for a night. She kept reiterating that this was an extended stay hotel. I said ma'am we are staying here for a wedding. She then reiterated that it was an extended stay hotel. She stopped checking us in to text on her cellphone and completely ignored us for about 2 minutes. The company charged my card prior and she proceeded to charge it once more although we told her I had paid. Upon receiving the key card, we went to the room to find it unkept in the bathroom. We removed the bedding and found a dead bug. When my boyfriend went to the front to ask for another room, I observed a roach climb the wall. The lady came back and was very unprofessional after I said I would like a refund. She slammed things and said well I can't rent the room now. She proceeded to contact her manager and the manager refused to give me a refund as she lied and said we were in the room for an hour. Proceeded to ask what we were doing. We had been unloading luggage and went searching once we saw the dirty sink and dead bug. After calling her out on lying, she issued a refund. This is the worst hotel I've ever been to and the lady at the front desk is unprofessional and rude even when you are respectful.

Staff was friendly helpful and professional property pretty much stay cleaned the whole time I've been here