Vacanceole - les Demeures Champenoises Confort

Normal location, about 20 minutes to center by walking. Strange and weird that reception is working at morning several hours and afternoon several hours, you can’t check-in in another time. They have working break from 12 till 16 o’clock. We’ve tried to call, but there was auto responder. Room was perfect! Large, clean and with beautiful view.

Super

studio trés pratique, bonne literie

A real surprise in terms of space of the room and facilities. Nice quiet location too.

Excellent value for money. Very noisy and no air conditioning if hot. Town centre circa 15 min walk.

AVOID Don't stay in this hotel if: you like your room dark, your beds not creaky, but most of all if you would like your hotel to take responsibility for other guests being able to enter your room during the night. Around 2:30 PM we were woken up by another (drunk) guest in our room, who was accompanied by a group of friends outside. My wife was terrified. Safe to say we did not sleep much after that. The next day we took this up with the reception, where security footage showed that the door opened by itself in the early hours of the night. The door had been closed properly and locked. The hotel proceeded to do their very best to put the blame for this occurrence on us and on the guest entering our room in the middle of the night, even when it turned out the door-closing mechanism was faulty as it was not screwed onto the door. The hotel manager even tried to downplay the fact that the door-closing mechanism was faulty to us. Then, the email address they provided to us to escalate our complaint bounced (yes, we double-checked the spelling). As a result, we've lost all trust in this hotel, and we'd not be surprised if they try to blame us again for the door opening by itself due to a faulty door-closing mechanism in the middle of the night in a response below. At least none of our things were taken and my wife wasn't alone in the room. It could have been much worse than a few lost hours of sleep. We will never stay in any Vacancéole property ever again. We'd recommend you to do the same.

Everything we needed as a family over night stay. Great breakfast too.

The staff was fantastic. The food for breakfast great. The location - inconvenient. The best I can refer to this as a dormitory style building that wants to charge more for hotel guests. They have bizarre rules - they are not at the so called hotel at certain times And leave notes on cork boards telling you will be fined for doing certain things. Never been to a place quite like this before

It was a little bit different and interesting. The location was great for exploring Epernay and it was very quiet.