Cromwell House

Was given lower level room which seemed overflow room as it was not very clean, mouldy and musty smell with very worn out lumpy mattress. Owners were out and 'no vacancies' sign up. Asking for another room next morning, I was given a perfectly decent one. However, not without owner at length arguing with me that I was the first guest to complain and I shouldn't expect luxury when booking these kinds of places. I've been staying in these kinds of places for over 20 years all over the UK, without ever any such issues. It's not about luxury, but about my holiday and my health. Terrible attitude.

On arrival I was given a room but there was no heating so it was very cold. The Manger happily moved me to another room with a heater in which was better. The room itself was clean and in good condition with plenty of tea/coffee. The mattress though was very hard, not comfortable at all and quite crunchy. The noise from outside was easily heard (which can't be helped I imagine) but still was a loud room to have. The staff were helpful and all in all for the price I paid I can't really complain. I don't think I would return, purely as the bed made sleep quote hard.

Uncomfortable bed, freezing cold room , not very clean apart from the bed , but the duvet was very basic & not warm at all dirty shower tray it's in need of a refurbishment,the windows & paint work were dirty & need a really good clean the net curtains are shocking the kettle was full of lime scale the tea making was very basic too !the breakfast was OK but not much of it , glad we only had 2 nights ! Would not recommend..

It was disappointing that there was a £10 limit on breakfast, when £15 would have been more reasonable.

No staff on premises, managed remotely. Had to sit on door step for 55 mins upon arrival before i could reach someone by phone. People living next door said that this has happened a few times. Breakfast not on sight. Was going to be cafe in next street, then got changed overnight (note under room door) to another cafe a 5 mins walk away (in the rain)

Hard bed and found more than a few hairs… wasn’t told the kitchen was being returned and so had to go out for breakfast. Also wasn’t told the allowance for said breakfast was £10 and anything over I would have to pay! The cafe was closed on my first morning here so that was not good either… only good thing was the beach was literally at the end of the street!

Stayed for 3 nights at around £100, well worth the money. The street my room overlooked could be quite noisy but that’s what you get in the town centre. Staff looked after me very well. Would recommend.

The owner of this establishment couldn't do enough for the five of us that stayed, put himself out especially to accommodate the parking facility at a very busy time. As regards to the hotel itself, very clean and comfortable. Breakfast was made and served with care which matched the quality of the food.

Such a fantastic find! Two minutes walk from the seafront, absolutely spotless inside. En-suite shower, tea and coffee in room, breakfast cooked to order. When we arrived we were given a parking space (which had been saved by the owner) which was really appreciated as we visited Easter weekend so busy. Will definitely visit Cromwell house again. As I said a fantastic find.