Hilton Garden Inn Denver Downtown

The hotel offered more than basic accommodation supplies. The room was clean and spacious. The bathroom was maintained well and amenities were easily accessible. Staff was very friendly and helpful.

Everything was as expected from a Hilton hotel. Location was great and reasonable parking charge for a city like Denver

Very Good

房間不錯，在市中心，環境優雅，交通便利，靠近藝術館和博物館，不過，早餐雖然免費，但是乏善可陳。值得推薦

房間挺寬敞，位置也挺好

A very comfortable, very clean room. Only the part I didn't like. It's just that there is a confusion in the elevators. They need to put up another sign. Apart from saying when you go to p4 I got lost there the very friendly staff at the Front Desk and what I didn't like either is that I had in my email that the check-out was at 12 and from 10:30 in the morning they were calling me by phone

Enjoyed our stay. Room was beautiful. Views from the room were amazing. My fav part of our stay was the amazing customer service we received from Malia the receptionist. She’s was the sweetest person and was very helpful.

Complaint against ********** I booked a hotel room through ********** and received a confirmation for a specific room type. After checking in and entering the room, I realized it did not match what I had reserved. I contacted ********** customer service. The representative contacted the hotel directly and was informed that the room type I booked was not actually available to be sold through the platform. In other words, the reservation was confirmed for inventory the hotel did not have. To be clear, the customer service agent was professional and helpful, and this complaint is not about the representative or the hotel. The issue is that the platform allowed and confirmed a booking for a room that could not be fulfilled. I paid for a specific accommodation and received something materially different. I am requesting an appropriate refund or compensation and that ********** review how inventory availability is managed so other travelers are not placed in the same situation. Now, this doesn’t negate why I gave a 2 star review. Two thinks irked me: 1, I had a donor disturb on my door that disappeared and the staff came in without my knowledge (the bed was made) and, 2, there was a QR code that led to a room service page. After calling the room service option on the phone in the room, I was told they didn’t have room service (though, again, both the QR code led to a landing page and the phone showed an option for it). That was too inconvenient for someone trying to relax.

No longer have a pool. Front desk lady did not tell me where to park. I went across the street and had to pay before I figured it out. Did not offer a refund when I talked to them. It is always cold in the lobby. The only highlight was the staff at the restaurant for breakfast.