Locked out of our room while spending $$$$ on brunch at the hotel restaurent. With full bellies, we were happy to be right on time to collect our bags & be on the road home, 30 mins BEFORE check out. When we went back to the room to pick up our already packed bags, it was locked. Housekeeping said we had to go to the front desk to get re-entry to our room. Back down we go to be allowed back into our room to get our bags, again this is 30 minutes BEFORE check out time. They said it is the hotel policy, news to us, must be in the pages of fine print no one reads. After finally getting our bags we road down the elevator with a couple saying they didn’t understand why their key didn’t work to open their room, they thought it was because the key was kept to close to their cell phone. Nope, hotel policy. At those prices, the Joule has added insult to an already bruised wallet. They will not get the opportunity to do that again. Never again.
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