Hotel Carvallo

I stayed at Hotel Carvallo from January 11th to 12th. My family had been staying there for two nights already, and everything was going well until it came time to settle the bill. The hotel needed to refund us for a night we hadn't used. When the receptionist calculated the refund, he mentioned that he had received instructions to deduct the commission charged by the hotel for managing the credit card payment. This seemed odd to me, as these costs are typically borne by the hotel, especially considering that we had also made a cash payment deposit. Later, he indicated that the amount they were going to deduct corresponded to the commission for the total credit card payment, not just for one of the eight nights we had reserved. I requested to speak with the person in charge. This is when the hotel manager, Mr. Luis Meneses, attended to me—a completely rude and discourteous individual who aggressively tried to impose his viewpoint. When I explained that they shouldn't charge us the commission for the entire payment but only for the night they were refunding, he eventually understood. He simply wrote down the refund amount on a piece of paper, turned around in silence, and walked away. There were no apologies, especially to my elderly parents who were horrified by how the gentleman spoke to me. I understand that billing mistakes can happen, but I believe that the attitude of individuals dealing with customers should always be courteous and polite. This incident, coupled with Mr. Meneses' behavior, left a negative impression on our overall experience at Hotel Carvallo. I hope that the management takes this feedback constructively to improve customer service in the future.

The property has a historic charm. The staff were very personable and helpful. Our room, a suite, was spacious and comfortable. The only downside was the street noise. Our room was in the front of the hotel and the passing cars, trucks, motorcycles were loud well into the wee hours.

I attended a Seder with the Jewish community in Cuenca. I’m going to estimate the attendance at around 50. The hotel provided an elegant setting. The hotel itself is conveniently located in El Centro. The waitstaff was attentive. Our main dish was a very ample serving of chicken. Often chicken can be dry, but this chicken was moist and delicious. I would recommend this hotel as an excellent venue for a special event.

What a lovely hotel with historic charm and staff who are exceptionally friendly and helpful. We took note and ordered the chocolate pancakes for breakfast and also enjoyed the banana bread. The bed was the most comfortable we slept in all trip. Me encanta esta hotel.

Lovely historic colonial hotel in the heart of the Colonial district. The inside has been immaculately restored and maintained, original antiques throughout with sitting rooms and nooks. the only thing that I would suggest as a change is to put better ventilation in the room. No bathroom fan or outside windows - a bit stuffy but even a room fan would have helped..Soft goods were nice, spotlessly clean. Amazing breakfast included in the price.. When we got ready to leave, there were no taxi's to the airport because it started to rain on a Sunday afternoon, so the front desk arranged for one of the employees to hustle us up the street to the nearest street-car station, inserted the money and retrieved our tickets and got us on the car with instructions on where to get off. They were so helpful and thoughtful through our whole stay. Couldn't have had a better hotel stay in such a beautiful city.

We enjoyed very much of our stay at the hotel Carvallo in Cuenca. The premises are beautiful and clean and the personal was always friendly. We also spend a couple of nice evenings in the hotel restaurant and tried some local specialties, the food was delicious.

Lovely boutique hotel close to the square. They have a good breakfast buffet. Rooms are large with comfortable beds. Staff is very friendly. I suggest asking for a room that doesn’t open to road and is not over dining area- a little noisy. We would stay here again.