Gastnutzer
28. Januar 2024
I contemplated posting this review but after speaking to family, friends and business associates I feel it is necessary to document our experience and let everyone decide for themselves if this establishment is for them. My husband made a reservation for Christmas Eve speaking with whom he assumed was the owner. We arrived to be greeted by a Ring camera as no one was on sight. They promptly responded and gave us the instructions on how to enter the Inn. Once inside we called back to get further instructions on key, room location, etc. At that point we asked what time breakfast would be served the next day, which was Christmas Day, only to be told that the staff would not be preparing breakfast since it was Christmas but to help ourselves to what was in the kitchen. This is where it starts to go downhill. There was a very personal and inappropriate item in the kitchen which we found a little disturbing. The food in the refrigerator was expired, past the best buy date, and in some instances moldy. We did manage to find English muffins and jam that we could salvage for breakfast. Please note that this is Christmas morning and nothing is open. There were other things that we were disappointed with. The Inn was minimally decorated for the holidays, which was surprising to us, but to each their own. We were hoping for something a little more festive. When contacting the owner regarding our dissatisfaction we received a very blunt email. One of our complaints was the fact that we were paying the same rate as their standard rate with breakfast. We were not told that he would not be serving breakfast or offered a reduced rate since it would not be provided. I requested a refund and was flat out denied. He said that it was explained to my husband that breakfast would not be served but that is obviously untrue. That is not something that you would forget considering it was Christmas Day. And the fact that a reduced rate was not offered was such a rip off. When bringing up the personal item in the kitchen I was told, and I quote "Maybe you were a bit too nosy and if I knew you were going to snoop around our kitchen I would not have allowed you in to our kitchen" . "Your understanding of this is obviously minimal and downright wrong" Pretty bizarre for a business to address and insult a patron like this. I wrote the email to Andrew but Richard responded. As far as the Inn itself, it is a beautiful building but the interior and furnishings need some TLC.
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