After working all day and then driving hours to be able sleep for the night to wake up bright and early for a swim meet, we should've just stayed home and woke up extra early to drive. -Pros: location reflects pricing. It's not that far from places to eat, attractions, grocery store. Minimal road noise. The check out process was easy. -Cons: The woman at the front desk, Mrs. P, who others have referenced in other reviews, should perhaps get some additional training because if she's what is representing this chain, they really need to do better. We arrived after a large bus group checked in, so maybe she was overwhelmed or having a bad day. Making the most of our time, we ordered a pizza to have delivered and scheduled during a delivery window, we left to grab a few items from a grocery store and I called the hotel to ask what type of coffee maker was in the room (kcup, single brew) so we could pick up our favorite coffee while we were out. She very rudely said she didn't know and I could just get coffee at the desk. Got back from the store, took the kid and myself upstairs while the other half waited in the lobby for the pizza. Remote didn't work for TV, sent kid down to her Dad to exchange remotes. Was told if it didn't work again not to come to the front desk because the woman would have to come to our room. Pizza arrived. Unfortunately, no paper plates, cutlery or napkins. I remembered seeing breakfast so I thought I would ask if we could grab some disposable plates or bowls. Front desk woman had a customer infront of her and she asked if she could help me, I asked if I could get a couple plates for the pizza we just ordered and she snapped and said, those plates are for customers. That would be me, FYI. I said ok, so, would I be able to get a few papertowels, something? She said, I have to help this customer, and I said, ok-- I was planning to wait as it was, I wasn't wanting them this instant. The agent then took a key to show a room, went up the staircase where there is a glass wall and bad mouthed me to another customer and I looked up at her and said, I can hear you. They came downstairs and she came to me with three paper plates and said that's all you can get, and I thanked her. Fast forward. We have eaten dinner. It's time to take showers and go to bed. Daughter showers first. There are two towels and three humans. She announces, mom, the water is yellow. It was. It cleared after about 5 minutes. I go to prepare the pull out sofa while she showers, there are no linens. So, again, I go downstairs where the agent sits and eats and does not get up until a different guest comes up. She serves that guest first. I ask for linens for the pull out and an extra big towel since there are 3 people total in our room. She said she would bring the towel. We never got the towel. She never called to tell us she didn't have any or that they were behind or out. -We stayed in room 314. -There was an unfinished threshold between the living
