Tivoli Carvoeiro Bewertungen

Antwort der Unterkunft: Dear Tithi,Thank you so much for the wonderful words and preference for Tivoli Carvoeiro!We are truly honored to know that your stay with us was the highlight of your European holiday.Our team takes great pride in ensuring our guests have a memorable experience, so it is incredibly rewarding to hear that you enjoyed our prime location and our carefully curated breakfast offer.It was a pleasure hosting you and we hope to welcome you back on your next trip to Portugal.Warm regards,Rui BritoCustomer Care

Antwort der Unterkunft: Dear Shiqi, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

Antwort der Unterkunft: Dear Veronica, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

Antwort der Unterkunft: Dear guest,Thank you so much for the wonderful words and preference for Tivoli Carvoeiro!Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon.Warm regards,Rui BritoCustomer Care

Antwort der Unterkunft: Esteemed guest,On behalf of the Tivoli Carvoeiro Team we would like to thank you for taking the time to write your review and share your thoughts and comments about your recent stay. We would like to inform you that your reservation was made through an online travel agency with a non-refundable rate. In this case any request for change or cancellation has to be made through the agency itself, always taking into consideration the hiring rate. Regarding the requests made through the hotel app, we had checked, thoroughly, in the database, and all requests made by your 2 rooms, were fulfilled by the housekeeping team. However, the only request that was made after midnight and had delay in response was the request on your arrival, which could easily have been solved by contacting the reception, which is open 24 hours a day. Anyhow, we regret to know that we were not able to meet your expectations, and remain at your entire disposal for further details. We hope to have another opportunity to offer you a better experience in the future. With our sincerest regards, Luminita Ferreira, Customer Care.

Antwort der Unterkunft: Dear STV7, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and breakfast. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

Antwort der Unterkunft: Dear guest, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

Antwort der Unterkunft: Dear guest, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

Antwort der Unterkunft: Dear Ryanoic, First of all, thank you for your comments regarding the stay in Tivoli Carvoeiro. We regret to know that your experience fell short of your expectations and for that, please accept our sincere apologies. In order to clarify, we have only one suite with a jacuzzi in the terrace which is called Premium Junior Suite Sea View and we pride ourselves about the way we treat our guests (with respect and a deep sense of service). Your comments about staff attitudes were a surprise and seems very unfair and not real. We never had such a comment about the interaction of our staff and our guests. However, your opinion is very important to us and was well noticed and valued. We will take in great concern all the points you have mentioned and will share your comments with our Team Members to join efforts and improve/grow in quality and consistency of our service. It would be a genuine pleasure to welcome you back in the future. Best Regards, Rui Brito Customer Care

Antwort der Unterkunft: Dear CCP9109, First of all we would like to thank you for sharing your comments regarding the stay that you had with us. It is so important for us to read that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Ana Gomes Customer Care

Antwort der Unterkunft: Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that we fell short of your expectations. Your comments regarding the condition of your room are very concerning, and we sincerely apologize for the inconvenience caused. Please know that we take this feedback seriously and will be addressing these issues with our team to ensure improvements are made. Also, we would like to clarify that the room was not downgraded as you were moved to the same room category. The Sky Bar is a seasonal outlet and opens according to weather conditions. Please be informed as well that the spa is open, however, the treatment bookings are subject to availability. We are glad you appreciated the view, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. Warm regards, Ana Gomes Customer Care

Antwort der Unterkunft: Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that we fell short of your expectations. Your comments regarding the porter’s attitude and the condition of your rooms are very concerning, and we sincerely apologize for the inconvenience caused. Please know that we take this feedback seriously and will be addressing these issues with our team to ensure improvements are made. Also, we would like to clarify that the room was not downgraded as you were moved to the same room category. We are glad you appreciated the view, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. Warm regards, Ana Gomes Customer Care

Antwort der Unterkunft: Dear Wajiwapai, Thank you for sharing your detailed feedback. We truly appreciate your insights, as they help us identify areas for improvement. We regret to hear about the issues you encountered with the facilities, hygiene, and service, and we will be sure to address them with the relevant teams. On a positive note, we’re delighted that you enjoyed the beautiful surroundings and convenient location. Your comments are invaluable to us, and we hope to have the opportunity to welcome you again for a much-improved experience. Kindest regards, Ana Gomes Customer Care