Hotel Summer Frente Al Mar

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

酒店設施好，入住服務態度很好，部分房可以看到海景，但離市中心比較遠，以及因近大馬路和機埸比較嘈吵，而且房間隔音設施比較差，冷氣滴水。

The hotel is very close to the airport it literally took 10 minutes by Uber to get tthe hotel and vice versa. But the down side is that you will hear the planes landing and taking off. I sleep with earplugs (as I'm a light sleeper) so the noise didn't disturb me. My room was large, nice, simple, and clean. I appreciated the air conditioner and ceiling fan. A large floor to ceiling window provided fantastic views of the skyline and beach / sea. However, the finish of my hotel room was a bit poor. The door frame was coming away from the wall and it was roughly cut out around the light switch. The bath towels are tiny, so much so I thought they were hand towels. The shower wasn't hot enough for my liking. The shower head is an overhead waterfall, so it was awkward when trying to void getting my head/ hair wet. The breakfast was VERY BASIC only a few simple options and very repetitive. There are a few local restaurants near that have an extensive menu with reasonable priced options. Staff were attentive and accommodate food restrictions/allergies. However, locals socialise outside, they are harmless, but it's worth being alert. The rooftop pool was lovely, it offered lovely skyline views and the music created a fun vibe. The beach is just across the road so that's convenient if you want to go for an ocean swim. Hotel staff were friendly, helpful and accommodating. Overall I had a good stay, Summer hotel is a decent affordable option with minimal frills.

The hotel is very well managed. The facilities are very clean and well kept. It is ideal if you are driving, or willing to take U/taxi, because Cartagena's Transcaribe Transit does not reach the hotel area. The hotel has a small and very clean rooftop pool. The beach is across a highway overpass. Wifi is excellent. Air conditioning is excellent. I enjoyed the small restaurant and its service. Breakfast is on the light side (no buffet) but enough on calories. You get two eggs any style, coffee, toast a Colombian breakfast (different every day) which I enjoyed too. The corn dough empanadas filled with beef were a treat. I would recommend this hotel if you are driving, or willing to take taxis/U's.

This hotel is the worst hotel I’ve ever stayed at, most people here complained about the planes sound which yes its annoying but by far not the most terrible thing this hotel has, first of all there is way too many cockroaches, towels are stinking, hotel charges you minimum $30 for guests even if they won’t sleep over, the windows aren’t sound proof so you are basically hearing cars all day,they don’t change the sheets they just make the bed ,i wont recommend this place to my worst enemies.

Property staff is awful. They never solve any issue. You better stay in another Hotel.

Nice but far from the city . The hotel staff are weird . They were supposed to charge the card on the booking then they said no, they would charge on site . Or remake the booking here so that is what I did . Offered tours after I had gotten them elsewhere . It is like they live in another time

Summer hotel went above and beyond with the service they provided. I definitely recommend them.

The room was modern, clean and comfortable. It is located at 8 minutes from the airport and 15 to the mall.