Verified traveler
11. September 2023
All of the staff, especially the reception staff, were very kind and friendly. The rooms were very nice and newly renovated, but I suspect that they are not cleaned very well.
The bathroom floor grout is supposed to be white and it is behind the toilet, door and under the sink, but everywhere you walk and stand, the grout is already stained black. (See photos) A floor properly cleaned every few days should not be this dirty, especially when it is newly renovated.
I never saw a housekeeping cart in the hall. Our beds were never made in the 3 nights we stayed there and our towels from the floor were not picked up. We know that someone was in our room because the AC was turned to a higher temperature than what we left it on each day.
The bed was very comfortable and the noise was not too bad. Could hear the kid upstairs running around with their toys but that would happen anywhere.
I will give them another chance next year because I know the cleaning issue is an easy one to resolve. If not resolved, will not consider it again.
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