Hôtel Les Ecrins(Hotel les Ecrins)

A lovely place to stay, so handy for the Central part of Brussels and transport links. We had a suite and it was so clean and spacious, a lovely place to spend a night. Very handy for sightseeing, restaurants etc. All on foot.

Nice hotel and staff. Near to many attractions. Nearest metro station is only 100 mtrs from the hotel. Grand place is about 1 km from the hotel. There are lots of restaurents near by to explore. I will definitely recomend this hotel. Thank you Hotel LesEcrins for hosting us.

We booked an apartment on two levels, on the ground floor living room, kitchen and bathroom and on the first floor bedroom composed of a bed. When I arrived, it was warm in the apartment and the radiators were working. We went back at 21 p.m. and it was cold in the whole apartment. I went to the reception but in there there is no one after 18 if you have a problem. I called the manager in the morning and he didn’t answer. I went to the reception and the man there assured me that he was solving the problem. He came after 3 hours, he worked on the radiators. When I came back in the evening it was just as cold as the night before, that cold that you couldn’t take a bath or sleep upstairs as the bedroom didn’t even have a heating system. It was the most horrible accommodation experience. At the check-out I told the receptionist about the problem and I didn’t even get any excuses.

When arriving at the hotel, I was surprised to find that there was no reception desk. I had to buzz into the residence and was greeted by a member of the housekeeping team who told me that I should've received access details in advance. She kindly rang her boss who I spoke to, who then sent me the details to access my room for the night...or so I thought. Another one of the managers then rang her to say that I had actually been sent the access code, concerningly enough, to somebody else's room. It was then informed that my reservation had been canceled my booking two days ahead of my arrival as my credit card "hadn't worked". However, I had no record of this attempt on my online banking and in fact, a member of their accounts team had 'accidentally' taken payment in full on the morning of my arrival. When speaking to the manager on the phone, he told me that I had been contacted by email to inform me of the cancellation, an email which I had never received. I was then left to walk around Brussels late at night to find alternative accommodation in the dark, which was not exactly ideal when I had spent all day traveling and virtually all of the other hotels were fully booked that night. Although this hotel seems like good value, I find it perturbing that their management seems to be so careless with personal details including credit card information, as well as access details to their rooms. The set-up is very impersonal and generally not great, so if you are considering staying here, I would reconsider as there are many other hotels in Brussels where their customer service far exceeds that of Hotel Les Écrins.

Clean friendly well designed and minimal!!! I would stay here again. Just. Around the corner from just about everything, in a safe area Close to lots of shops and amenities. Around the corner from a Cathedral.

Great location, womdertil room and pleasant staff. who provided a warm welcome. With a metro station around the corner you can easy access this accommodation. Would stay here again when visiting Brussels.

Great service by a friendly multilingual staff! Rooms are clean, if a bit outdated with regards to the bathroom. We had a very pleasant stay and will do so again if we are looking for a place to stay in Brussels.

Great location. Bang in the middle of the city centre. Staff were respectful and nice. Room was quite substandard in my opinion. Weirdly, had the shower cubicle within the room along a toilet without a door! All seperated from the bed with a curtain. Highly unusual. Well, it was good for a night given its location and price