Cocoon Hotel la Rive

Het is een geweldige locatie. Enige wat jammer was, was dat de deur niet op slot kon in het begin en de jacuzzi werkte niet helaas. Ik had de kamer genomen vanwege de jacuzzi, maar daar konden we niet echt gebruik van maken helaas.

酒店像在一個公園一樣，在一河邊，河面很安靜，河對面就是樹林，很漂亮。房間可以看到河，還可以看到山上的城堡，美中不足的是房間有點小。餐廳在一樓，很法式的裝修，菜的出品也不錯。早餐豐富，坐的很舒服，安靜的用餐。

Wij hebben een gastronomisch weekend geboekt, De bediening in het restaurant was uitstekend, het personeel is er echt zeer vriendelijk en behulpzaam in omgang. De kwaliteit van de keuken laat helaas te wensen over. Over het uitgebreidde ontbijt, niks dan lof 👌👌 Maar het diner s’avonds…😏 De voorgerechten bij de 3 en 5 gangen menu op vrijdag en zaterdag waren nog lekker, maar de hoofdschotel van beide menu’s waren een complete ontgoocheling… Het welness gedeelte is dringend aan renovatie toe, alles is veroudert, turks stoombad werkte niet eens en de geur was er vermuft..

Beautiful location….. very friendly/helpful staff without being too intrusive. Very good restaurant and an excellent breakfast buffet x

A beautiful location in the hills down by the river. The room was very nice, and the bed was comfortable. The room was spacious with clean and well-equipped bathroom facilities. We did not use the spa facilities, so unable to comment on them. The staff were helpful and courteous. We did take advantage of the restaurant, where the food was very good, but unfortunately, my partner did not receive the dauphinoise potatoes she ordered. There is ample free parking and opportunities to charge your vehicle if you have an electric car. The corridors of the hotel seem a little tired, but please don't let that put you off the rest of the hotel. A pleasant and peaceful stay on our European road trip. Thank you.

Worst service and experience I had in a hotel in the last ten years. Got there after a long hiking day on the Escapardenne Lee Trail and were "greeted" by a cold, distant middle-aged man at the reception. He barely spoke to us or looked at us and slammed the key card on the counter with disdain. Since we had hiked over 18 km that day I was hungry but I also have a serious food allergy. Since we came without a car, driving to another restaurant was not an option for us and the next one was too far away on foot. So I inquired kindly about the dinner menu at the hotel. The unfriendly receptionist only grunted something like "Just come down later and we will see." Wow! I was flabbergasted. So I spent over an hour worrying in our room if there would be something I could eat later. When we finally went to dinner they told me there was ONE meal I could probably eat. Not anything I would have liked to eat but what choice did I have. I felt totally shunned. The meal was served with a side soup. I ate it, believing that they had gotten the memo about my allergy and taken this into account. End of story: I got sick and was in pain and discomfort all night. Thanks for nothing. Next morning a friendly young female staff member went immediatly to get me special bread rolls for breakfast - so obviously they do care about food allergies if you are lucky to run into the right person. I appreciated her service a lot! When we had to leave - we had obligations that day - we waited several minutes at the lobby to check out. We rang the bell but nobody showed up. So we finally left the key card on the desk and left. A few days later we got an e-mail about not having paid our dinner bill during check-out (obviously not since nobody was there to check us out). We were supposed to send the money via bank transfer which is quite a hassle since we are not from Luxenbourgh. I asked if online payment via credit card was possible. They never answered and it has been three days now. Wow. This is a complete joke for a place that prides itself with four stars. The service was one star, the room maybe three and the cold "welcome" as well as the fact that they do not give a thing about their guest's health is inacceptable. Do not stay here, actually it is outright dangerous if you have a food allergy since they don't know anything and don't care. Glad I did not get hospitalized. I have stayed in over 200 hotels in the last ten years and this experience was one of the worst ever.