I went to the Cave with my partner for my birthday, prior to booking I was so impressed with the visual seen on Instagram etc. When I got there the heating in the room did not work. We had to call up several times to ask for assistance. We were eventually moved after 3 hours to another room with the same issue.
I was utterly disappointed, room was unclean, some staff members were rude, heating didn’t work, spa was extremely small, room service food is delivered in plastic bags with no cutlery.
During checkout I was advise to send an email to express my concerns. It’s been three weeks and no one has bothered to get back to me.
For the price we paid we expected a completely different experience. I will not be booking to stay here ever again and wouldn’t recommend anyone else to.
Übersetzen