Kanha Village Eco Resort

Well, I am at loss of words to start the review. First of all, Kanha Eco Village Resort owned by Raanvara Resorts is a very old property. We had booked 4 mud cottages for 2 days. Upon our check in, we were shocked to see the cottages (even village huts would be cleaner) which had lizards, ants all over the bed. The wash room area was invaded by insects as if booking was done by them. Freeze was not working and just opening the door caused a lot of smell as if it has been non working since ages. Air conditioners in 3 out of 4 rooms seemed to be of the pre independence era. Upon insistence about all these, ***ager at the resort told us to wait for few minutes so that he can get the rooms cleaned which he forgot to do before our arrival and he assured us that there wont be any lizards, insects, etc afterwards. How hilarious? They have a splash pool attached to the mud huts which are non working and in absolute shambles, they had told us that splash pools are working just a day before our check in. The water boiler in the huts were so dirty that we didnt even touched it. Their whole booking process is done at Nagpur and resort guys have no authority to take a call. ***ager would call their Nagpur Number for all our concerns. We insisted for our cancellation which they agreed without any refund. The nagpur booking office is ***aged by Ms. Simran (as told to us) who only has power to book the resort and accept money. Other than that, she will say that she does not have any authority and she also refused to give contact numbers of the ***agement/ owners. Also, we had booked the safaris through their resort, which Ms Simran told us that if they cancel the resort booking, she would not allow the safaris; though we had paid Rs 9000 per safari (3 safaris). ***ager at the resort was kind enough to accomodate us for the safaris but Ms Simran blatantly refused for it. We were told these are VIP's safaris but just as the resort, the condition of the gypsies was also below average. So, we were left helpless and we had to stay back at the reosrt. ***ager changed 3 mud huts to rooms which were just OK.. ***ager and staff at the resort agreed to our observations but they were also as helpless as us. Till now, the name of the owner is kept secret to us for reasons best known to these guys. Location is poor. Food is average. Swimming pool is average. No amenities. Kids feel all lost at the resort with no play area. Ambience at the resort is very poor. Dishing out anything in name of being close to nature or with nature is just unacceptable. The only saving grace at the reosrt is the staff who were genuine people but as mentioned earlier helpless. ***ager at the resort tried to help us through all this but he had limited resources and authority. Then we rescheduled our stay from 2 days to 1 day. In fact, our first day was all lost in search of an alternate stay for the 2nd day. We had given cancelled 2 extra beds well in advance before check in but we had paid advan