We arrived a midnight after several flight delays. There was no parking. It was raining. My husband had to drive far off in the back by some trucks and walk back. The receptionist said she wouldn't check us in until he returned because his name was on the reservation. I had his credit card, but we still had to stand and wait. The room is in general disrepair. It is spacious, but the ceiling is evidence of at least one leak, possibly more. The bathroom also had the same problem. Despite the late hour, there were single people and couples milling about in various locations. Very strange. At breakfast in the lobby, dozens and dozens of students had filled up every conceivable table, chair, recliner, floor space. We had to navigate around them to get to the food, and then eat it while standing. The students were not eating. They were chatting and playing with their phones. While we can excuse children for being children, the staff could have, and should have, asked them to stand up. Multiple other customers - not in the student group - arrived and either brought food back to their rooms or ate while standing or sitting in spaces down the hall (not designed for eating and not near the area). The staff seemed unaware of the situation, and that translated as uncaring to their customers.
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