The Sakala Resort Bali All Suites Bewertungen

Antwort der Unterkunft: Thank you! We are glad that everything went well with your stay.

Antwort der Unterkunft: Thank you for your feedback! 😊 We're glad to hear you enjoyed the size and atmosphere of the hotel, but we apologize for the inconvenience with the service. Having to request your Americano more than once is definitely not the level of service we aim to provide, and we'll be sure to address this with our team to improve efficiency and attention.We appreciate your understanding and hope to provide a better experience on your next visit! 🌟☕

Antwort der Unterkunft: Thank you so much Iam for your review!! Much appreciated. We are glad to read that you enjoyed our location is a more quiet area and had the opportunity to relax in our resort, whilst you made use of the complete facilities and tasted our amazing breakfast buffet!Hope to see you back soon!!

Antwort der Unterkunft: Thank you so much for your wonderful review! 😊 We're thrilled to hear that you loved your spacious and clean apartment, and that you enjoyed the food as well, even with the smaller menu selection. 🍽️We appreciate your suggestion about the bracelets and pool access. Ensuring that only our guests use the pool is important, and we'll certainly consider ways to improve monitoring so everyone can have a more private and enjoyable experience. 🏊‍♂️Thanks again for your feedback, and we look forward to welcoming you back to our 5-star service soon! 🌟🌴

Antwort der Unterkunft: Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you had such a peaceful and relaxing stay with us. It's great to know that everything met your expectations, and we appreciate your honest note about the food prices. Whilst we strive to remain highly competitive in our food prices compared to other similar hotels, we'll definitely take your feedback into consideration. We can't wait to welcome you back for another amazing stay! 🌴✨

Antwort der Unterkunft: Dear Guest, thank you for your review. We are glad that you liked our luxury lobby. The check-in time at 3pm is standard in all other hotels in Nusa Dua, and please also be mindful that we have an extended check-out time at 12noon (instead of 11am like other hotels). If guests arrive earlier they can also enjoy our beach club restaurant and infinity pool.Regarding the room type, we provide a very accurate description of the cheapest/entry level room called exactly "Lower Ground - No View". In the photos of this room provided to most of online agencies, we put an additional disclaimer to make sure guests understand that this room type is located in the basement and does not have natural light. However, we do have 6 other (better) room types, and we encourage all of our guests to consider an upgrade for just a little amount. We have ventilation on the inner courtyard as well as in the bathroom, but December is the month of highest humidity in Bali as it's the rainy season and this may affect the perception of our guests. Cleanliness should not be excused, the room must be perfectly clean all around and we will revise what happened in the particular case of your room - we must agree with you that a 5-star standard must have a 5-star level of cleanliness. However, the marks on the floor are not dirtiness but chemical stains that, unfortunately cannot be removed but we are looking into replace the marble tiles completely. There are some diffusers available in our resort, so if you have raised your concern we could have installed one in your room. At least we got your very positive review of our breakfast, our shuttle bus, our beach club, swimming pools, and all the activities for families and children. As you mentioned, we are in a location where traffic can be avoided (unlike other areas in Bali) and is cheap to move around with taxis.Overall, we thank you for your review and your recommendation in a nutshell: fantastic resort but better to book a higher room category. As for the cleanliness, we should review why your room wasn't as perfect as it should.All the best,

Antwort der Unterkunft: Dear Ivan, thank you very much for your amazing review and sharing those photos with your partner in our Ultra-Luxury Two bedroom Villas with private pool. Exactly as you mentioned, not only our villa guests but every other guest is KING and we strive to provide the highest level of hospitality and service. Our villas have almost 300m2 divided in 2 floors, with beautiful decoration and maximum privacy....but with the benefit of being able to access all the amazing facilities a large 5-star resort can offer (beach club, spa, gym, kids club...). Perfect for a couple or a family!!Thank you as well for mentioning the cleanliness. This is very important for us to provide the best service and provide it fast. We thank you very much for your recommendation to other travelers and we hope to see you back again soon!

Antwort der Unterkunft: Thank you so much for your kind words! 🌟 We're thrilled to hear that you had an excellent experience at The Sakala Resort Bali. We hope to welcome you back soon for another wonderful stay! 😊🌴

Antwort der Unterkunft: Thank you! We appreciate your 5 points!

Antwort der Unterkunft: Dear Guest, we are sorry to read your review. So let's try our best to explain the issues that you are claiming:1. Indeed, if you benefit from the discounted price of a strictly non-refundable booking....then it would not be fair if you cancel it for free or you expect a refund....So why other guests would pay more for a "flexible" cancellation policy if we were going to refund any what? Is not really about the country or the hotel policies (which are exactly the same everywhere actually), but the policies of the platform where you made the booking which were clearly indicated at the time you made the reservation. In addition, there is actually a cost for the hotel when there is a cancellation of breakfast since we buy our items fresh every day in accordance with the occupancy...so if someone does not come, food is wasted and is not fair that the hotel absorbs the cost of it.2. When you made the booking, please pay attention that the bed configuration is not guaranteed but subject to availability. When you checked-in, there was no availability of the room type you chose with King Bed, so actually the hotel had a very good gesture to provide you with a change of room in the afternoon after the room was checked out from the previous guest. And our Rooms are always perfectly clean and we score really high in this aspect, so we are surprised by your allegation. We would say that 99% of our guests bring a toothbrush when traveling overseas, and if you forgot that at home we provide a decent 1-time use toothbrush for emergencies but the logic is that you can get a better one in the shop adjacent to the hotels. If there is any issue with mould in any part of the hotel, please report it so our engineerings can fix it immediately...is actually not so outrageous that in a resort of 261 rooms and 30,000m2, there is a small corner in a room that has an issue that becomes undetected before. The swimming pool closes at 7pm (not 6pm) because is already dark and we need to do cleanliness and chemicals for maintenance so it can be open back again at 7am perfectly clean. Vast majority of our guests actually use the pools in the meantime and have plenty of time to enjoy at our resort, so they don't go in a hurry to a tour all day. We are not sure we understand your comment about our private beach, but our area is known for watersport activities and we also have a second beach nearby for swimming. 3. The hotel has its own transportation service to the airport which was offered to you so we called the standard "legal" taxi in Bali from the company Blue Bird. The hotel is not responsible for the services provided for 3rd parties (especially when we have our own)...but let me tell you that the 300k price offered is actually perfectly reasonable to go to the airport and the same that would cost you with a meter...So you were not cheated. We also cannot comment on your responsibility to enter into a business (a taxi) where you didn't have the money to pay. Our service is excellent. so in this response, there is no need to give any excuses but just explain the facts. We are really sorry that your particular experience was not as good as the majority of our guests.

Antwort der Unterkunft: Terima kasih banyak atas ulasan manisnya! 😊 Kami sangat senang mendengar bahwa Anda menikmati pengalaman menginap di hotel kami dan bahwa Anda merasa tempat kami ramah untuk anak-anak. 🥰Kami berharap bisa menyambut Anda dan keluarga kembali untuk liburan yang lebih menyenangkan lagi! 🌟🌴

Antwort der Unterkunft: Dear Guest, we thank you for your highest score to our cleanliness. However, we are surprised for the rest of your comments. Location is very solid, as we are at only 25 minutes from the airport and 10 minutes from all the amenities Nusa Dua offers. In addition, we are very well connected to the rest of Bali via the toll road. Perhaps you expected to be in a more busy area, but the reason why our guests choose our place is that they are looking for a more tranquil and relaxed location to unwind and rest on their holidays...especially considering that other areas of Bali are very noisy and have traffic.The pools are actually open and accessible anytime, but usually our guests do not swim anymore after the evening...even though we have lights in the pools. We respect the rest and comfort of other guests, and if the pool bar is open later, other guests will complain. Our pool bar is 95% of the time manned, but perhaps you understand that the staff may need to use the restroom from time to time. In those cases we would usually have another staff replacing so we will make sure our bar never stays empty. The private beach we have in Samuh IS possible to swim, so if you say otherwise is because you went there with the low tide (for that reason we have a big board in the lobby indicating the tide schedule and the best time to go). Be aware that Samuh Beach is the same beach in Nusa Dua shared with all the ultra-luxury 5-stars resorts on Bali. We reiterate: is possible to swim. The room dining service works well, both in terms of pick-up the phone and delivery. The only reason we can think of your comment is that during August we had a few days with extremely high occupancy (98%) and that there are dozens of guests ordering room service at the same time, reason why there was a backlog - but only certain day at a certain hour. We are sorry that you didn't get a great experience like the majority of other guests.

Antwort der Unterkunft: Dear Guest, we are very happy to hear that you had a wonderful time staying with us!!Yes, our style is more modern and contemporary and very well spotted the luxury materials our rooms are fitted with, like the green marble (coming from India) and the ultra-luxury mattresses called "heaven" which are used in famous branded 5-star hotels. Thank you for the positive feedback about our breakfast, we know how important it is to start the day with a lot of energy and is a great opportunity to interact with other guests. We highly recommend everyone to get their booking with the breakfast included.We have 2 pools, our massive Lagoon Pool with 125 long (among the largest in Bali!) and our infinity pool with ocean views at our beach club. The latter is made of black stone, which retains the heat from the sun and makes it warm enough (yet refreshing) to use it at any season of the year. Yes, we offer free shuttle to our second beach venue (Samuh Beach House) better suited for swimming and here we have a bar, sun lounges, towels, toilet, shower and wifi. Perfect for spending the day. In addition, we have also a shuttle to Bali Collection Shopping Mall just a few minutes away. We are happy to read that both Demmy and Ian were able to assist you in your departure and provided an excellent service.We hope to see you back again soon!

Antwort der Unterkunft: Dear Guest, thank you for your review and your very positive feedback about our team and our service. Hope to see you back again!!!