Amora Ubud Boutique Villas

Good services from hotel good view and private swimming pool

Regrettably, I must share my disappointment with the hotel's customer service during our recent stay. On the evening of the 10th Feb'24, after a tiring day of exploring, we encountered a landslide near the hotel due to heavy rain. Understanding the situation, we reached out to the hotel for assistance, hoping for guidance or support. However, the response from the hotel was disheartening. Despite our plea for help, we were simply told that nothing could be done until the road was cleared. This lack of empathy or willingness to assist guests in a challenging situation was truly disappointing. We were left stranded, exhausted from our travels, and unable to safely navigate the long walk back to the hotel in the rain. It was only through the ingenuity and compassion of our tour driver that we got from Klook that we were able to find a solution. He took the initiative to arrange for locals with bikes to transport us back to the hotel, showing more concern for our well-being than the hotel staff did. While I understand that natural occurrences like landslides are out of their control, the lack of proactive assistance or even basic concern for guests' safety was unacceptable. In the future, I hope the hotel will consider implementing better emergency protocols or at the very least, show more empathy and support for guests facing unexpected challenges. Our experience, unfortunately, fell short of the hospitality one would expect from a reputable establishment. the good side is food is awesome.

This place is really best place in Ubud . Good , friendly and helpful stuff. You can enjoy the spa and the insane activities they have in addition to the amazing views

Very nice hotel, more in a calm areas of Ubud, delicious breakfast and very friendly staff, front desk is very helpful in organizing taxis, scooter rental

服務：很棒👍小哥幫我拿箱子居然可以直接扛在肩頭😲20kg 的箱子，他好厲害！ 設施：房間很棒，也很乾凈整潔 環境：環境很安靜，離人羣飯店都有點距離的，要叫車出去。

很棒的旅行體驗，行程匆忙衹住了三天但是確確實實讓我有一種不想離開的感覺。每一個員工都很開朗且熱情，有任何問題都可以及時給予解決，可以很熱情的和你聊天，和每個工作人員都可以無障礙英語交流。 酒店的房間佈置很用心，設施完善，兩千多元的價位對比一線酒店真的很划算好嘛！ 餐廳真的太棒了！從擺盤到口味完全沒有被敷衍的感覺，可以熱心的給你推薦菜品（給我們推薦了另一種當地寬麪與本來的pasta結合，真的很美味！）。每天接觸最多的就是餐廳的員工，每一個都很熱情，讓你很有歸屬感的地方。 地理位置也很好，基本處於各個景點的中間位置，酒店可以提供摩託車租賃非常方便！出門往左就是xhs上強烈推薦的徒步路線（終點karsa cafe）的路上 總之真的很值，讓我想以後有時間常住的地方！

酒店很清幽，適合度假，職員也很友善，唯一是地理位置有點偏僻，出入必須要call車，早上有免費瑜伽可以參加，整體不錯。