The Mudru Resort by Pramana Villas

A very happy stay with unbelievable hospitality. Lovely pool and ambiance. The rooms are super clean, the bed soft and pillows amazing. After the flight in slept so well. The owner, Koman let’s his staff manage and what an engaging man. The menu was OK but the chef made us special Balinese food which was the best food we have eaten in Bali in 3 visits. Made the stay very special. Excellent value

En un increíble viaje MaMa e hijo por Bali - Noviembre 2022, nos quedamos una noche en The Mudru Resort by Prasi, con una valoración general de excelente, siendo este alojamiento a nuestro criterio muy recomendable. La calidad precio nos ha parecido excelente, destacar el desayuno, el complejo en general, la habitación y los detalles así como la comida en el restaurante. La bienvenida - check in ha sido bueno, con una rica bebida de bienvenida. Se puede pagar con tarjeta sin comisión alguna y el servicio durante nuestra estancia ha sido bueno. Detalles del alojamiento han sido dejar una cesta de fruta en la habitación y servir a la tarde una merienda compuesta por tè y banana frita. La ubicación es buena, al sur de Ubud, entre arrozales, muy cerca de las cascadas de Tegenungan. Las instalaciones son buenas, con un agradable jardín y piscina. Tiene restaurante, para cenar pudimos disfrutar de buena sopa curry y pato frito, con buenas guarniciones, precios arriba y hay que sumar 21% de taxas y servicio. Tiene spa pero no utilizamos sus servicios. La piscina está genial, facilitan toallas de piscina. La habitación está impecable y el baño es muy bueno. Facilitan todo tipo de amenities y detalles, destacando el kimono, las zapatillas de bambú y buenos amenities de baño. Sirven desayuno, que es amplio y muy bueno, con buen horario, se elige de un menú y hay posibilidad de recibirlo en la habitación. El WiFi bien y ninguna cuestión negativa reseñables, único alojamiento turístico de mi viaje sin ningún aspecto negativo.. Nuestra experiencia general ha sido excelente, muy satisfechos con nuestra elección, muy recomendable, en el top3 de nuestros mejores alojamientos turísticos en Bali, enhorabuena! Por la zona super recomendable es la visita a las cascadas de Tegenungan.

We have travelled Asia for 3 months and this was our final destination and by far the WORST place we have ever stayed. We left an Apple Watch and a Polaroid camera at the bottom of our bags and the cleaners (who also work around the hotel as receptionists/waiters etc) have STOLEN them! We reported this to reception where we were laughed at by staff unwilling to help. They simply said ‘you should have left it in the safety deposit box’ absolutely disgusting response. Your room should be a safe place for the guests and the valuables however this really was not safe. The only people in our room were us and the cleaners (this is the first room we have let cleaners in on our travels) I spoke to the manager who again laughed at us and said we had not allowed the reception staff to search our room for the belongings which was an out right lie, they had searched with us in the room. The receptionist had CCTV footage of the room but would only show us footage of myself and my girlfriend entering the room. The manor in which staff laughed at us when we were stressed was disgusting. We noticed that these belongings were missing 1 hour before we were due to depart for the airport which added a huge stress to an already stressful evening. To add to this the bedroom was filthy! There was ants, spiders and dead flies in the room as well as all over the dressing tables. We needed to fully wash many items of ours that ended up being covered in ants. The location is also not as advertised and takes A long time to get anywhere. I will be contacting *********** directly to speak about this as I will be seeking a full refund from the property so that we can re purchase the stolen items. I would highly recommend NOT staying here and paying more money to stay somewhere SAFER. This experience has put us off returning to Bali. Shocking.