Puri Payogan Villa Bewertungen

Antwort der Unterkunft: Dear Guest,Thank you for your kind review! We’re so glad to hear that you had a peaceful and enjoyable stay at Puri Payogan Villa. It’s wonderful to know that our team was able to provide you with responsive and helpful service during your visit. We truly appreciate your understanding and generosity in your feedback.As you mentioned, the villa’s secluded location offers a tranquil atmosphere, and we’re happy that you were able to enjoy the peace and serenity. We also appreciate your humorous note about the geckos – living close to nature does bring some interesting experiences, and we will make sure our future guests are aware of this. Thank you again for choosing us for your stay and for recognizing the value we offer. We hope to welcome you back soon for another relaxing experience!Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, and we truly regret that your experience did not meet the high standards we strive to uphold. Your feedback is incredibly important to us, and we are very sorry to hear about the drainage problem and the lack of prompt response from our team.It is unacceptable that your bathroom was flooded for two days and that it took several complaints before a repairman was sent. We also deeply regret that you were asked to change rooms and that upon returning, the room was not cleaned properly. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have been for you.We also apologize for the lack of communication from the manager and the failure to address your concerns in a timely and satisfactory manner. It is our responsibility to ensure that all our guests are well taken care of, and we acknowledge that we fell short in this case. The lack of adequate follow-up and resolution regarding your request for compensation is completely unacceptable, and we are currently reviewing our processes to prevent such occurrences in the future.Please know that this incident will be addressed with our team to ensure that we improve our guest services and avoid any future issues of this nature. We are deeply sorry that your stay was marred by these problems, and we understand your disappointment.We would be happy to revisit this matter with you personally to resolve any lingering concerns and to ensure that you feel heard. Your experience is not reflective of the standard of service we aim to provide, and we are committed to making improvements to avoid similar situations in the future.Thank you once again for bringing these matters to our attention. We hope you will reconsider staying with us in the future, as we would love the opportunity to restore your faith in our hotel and service.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your thoughts and are glad to hear that you found our service to be good. Our team takes pride in providing friendly and attentive service to all our guests, and we’re pleased to know that this contributed positively to your stay.We understand that our location, while offering a peaceful retreat in nature, may be a bit farther from the center of Ubud. We’re happy to know that the distance wasn’t a major inconvenience, and we’re always here to assist with transportation options to make your stay as easy as possible.We also value your feedback regarding the food. We strive to provide a variety of options, but we understand that dining preferences can vary, and we’re sorry to hear that it didn’t meet your expectations. We will review our food offerings and explore ways to improve our guests' dining experiences.Regarding cleanliness, we apologize if certain aspects of the room, such as the dust on the carpets, were not up to your standards. While we aim to maintain a clean and comfortable environment, we recognize that being located in a forested area can sometimes create additional challenges with dust. However, we are committed to improving cleanliness in all areas of the property and will ensure that our housekeeping team addresses these concerns.On a positive note, we’re glad to hear that you found the mattress to be very clean, and we truly appreciate your understanding of the challenges posed by our natural surroundings.Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you so much for sharing your feedback with us! We are thrilled to hear that you had a positive experience during your stay at Puri Payogan Villa. It’s wonderful that you found our location to be ideal—close enough to the center of Ubud yet tranquil and peaceful, providing the perfect balance for relaxation.We are also delighted to hear that you appreciated our friendly and helpful staff. Providing attentive service is a priority for us, and it's so rewarding to know that it contributed to your overall satisfaction.We are happy that you enjoyed the beauty of the villa and the surrounding area. Our team works hard to maintain a beautiful and welcoming environment for our guests, and your feedback reassures us that we are on the right path.We hope to welcome you back to Puri Payogan Villa in the future for another relaxing and memorable stay.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you for your response. We sincerely appreciate your continued engagement and are grateful for your understanding as we work to improve the experience we provide to all our guests.We value each piece of feedback we receive, as it plays an important role in ensuring that our service remains aligned with our guests' needs and expectations. We are committed to making continuous improvements, especially in the areas you’ve highlighted, including cleanliness, noise management, and overall guest comfort.Your experience is important to us, and we understand how disappointing it can be when your expectations are not fully met. We take all concerns seriously and will be addressing the issues you’ve raised with the appropriate teams to ensure that future guests can enjoy a stay that reflects the high standards we aim to uphold.If there is anything further you would like to discuss or any additional insights you wish to share, please do not hesitate to reach out. Your feedback helps us refine and enhance the services we offer, and we would greatly appreciate any further thoughts you may have.We hope to have the opportunity to welcome you back to Puri Payogan Villa in the future. Should you choose to visit again, we are committed to ensuring that your experience is both comfortable and enjoyable.Thank you once again for your valuable feedback.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you so much for sharing such a thoughtful review of your stay at Puri Payogan Villa. We are absolutely delighted to hear that you had such a positive experience with us, and we truly appreciate your kind words.It warms our hearts to know that our staff was able to provide you with the warm and attentive service that we pride ourselves on. We believe that excellent service plays a key role in creating a memorable stay, and it’s wonderful to hear that you felt well taken care of during your time here.We are also pleased that you enjoyed the variety offered in our breakfast menu! We carefully select our options to ensure that guests have a wide array of choices to suit different tastes. Knowing that you enjoyed selecting from the 10 different breakfast options and the three types of fresh juice makes us so happy. It’s great to hear that this added to the enjoyment of your stay, and we’re glad you were able to change it up each day to suit your preferences.Your feedback is truly valuable to us, and we’re grateful for the time you took to share your experience. It means a lot that you enjoyed your three-night stay with us, and we hope that the serene environment and our personalized service contributed to a relaxing and enjoyable getaway.We would be honored to welcome you back to Puri Payogan Villa in the future. Please don’t hesitate to reach out when planning your next visit—we look forward to hosting you again for another memorable stay.Thank you once again for your kind words and for choosing to stay with us.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you so much for sharing your feedback with us. We truly appreciate your comments, and we're happy to hear that you had a comfortable stay at Puri Payogan Villa.We understand that our location may be a bit tricky to find for some guests, and we are constantly working to improve the clarity of directions and signage to make it easier for future visitors. We're grateful for your understanding in this regard, and we hope it didn't detract from your overall experience.It's wonderful to hear that you enjoyed our delicious breakfast! We take great pride in offering fresh and tasty options, and it's so satisfying to know that it was a highlight of your stay. We’re also pleased that you had a chance to relax and enjoy our clean swimming pool, which we maintain carefully to ensure that our guests have a refreshing and pleasant experience.Thank you again for your thoughtful feedback. We hope to have the opportunity to welcome you back to Puri Payogan Villa for another relaxing and enjoyable stay in the future.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you for your feedback and for taking the time to share your experience with us. We are happy to hear that you enjoyed the spacious, green surroundings and found our staff to be friendly. We truly strive to create a welcoming and comfortable atmosphere for all of our guests.However, we are sorry to hear that the condition of the rooms and the cleanliness did not meet your expectations. Cleanliness is a key priority for us, and we deeply regret that this was not up to standard during your stay. We will address these concerns with our housekeeping team to ensure we are maintaining the level of cleanliness that our guests deserve.Additionally, we apologize for the issue with the pool’s cleanliness. This is something we will immediately look into to ensure it is properly maintained for future guests.We appreciate your feedback regarding the location as well. While we are a bit away from the busy center of Ubud, we’re glad that the 15-minute bike ride was manageable for you.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more pleasant and comfortable stay.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback with us. We are truly sorry to hear about the issues you faced during your stay, particularly with the air conditioning in the suite. We understand that having a comfortable and cool environment is essential, especially when the weather is hot and humid. We deeply apologize for any discomfort this caused, and we will certainly address this with our team to ensure that our air conditioning systems are functioning properly and that our guests are informed of any policies regarding usage.We also regret that the suite did not meet your expectations, despite the upgrade. Your experience is important to us, and we will take your comments into consideration as we continue to improve our services and ensure that all guests have the best possible stay.Once again, we apologize for not meeting your expectations during this visit. We truly value your feedback, as it helps us improve. We hope you will consider giving us another chance in the future.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you for your feedback. We are so glad to hear that you found our staff to be helpful and friendly. Our team always strives to provide the best service, and your kind words mean a lot to us.We are truly sorry to hear that the room did not meet your expectations in terms of maintenance, particularly with the curtain and the musty smell. We understand how unpleasant this can be, and we will immediately address these issues with our housekeeping and maintenance teams to ensure the room is refreshed and comfortable for all future guests.You are correct that the weather near the mountains can be quite humid, which sometimes contributes to these issues, but we are committed to improving ventilation and taking necessary steps to prevent the musty odors from affecting our rooms.Thank you again for your constructive feedback. We hope you will consider staying with us again in the future, and we will work hard to make sure your next experience is much more enjoyable.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your thoughts. We are truly sorry to hear that your experience at Puri Payogan Villa did not meet your expectations. Cleanliness and guest satisfaction are our top priorities, and we sincerely apologize for the issues you encountered during your stay.We deeply regret that the condition of the room, including the sofa, pillows, and table, was not up to standard, as well as the pool's cleanliness. We understand how important these aspects are for a comfortable and enjoyable stay, and we will immediately address these concerns with our housekeeping and maintenance teams to ensure this does not happen again.Additionally, we’re sorry to hear that you were disappointed with the breakfast offerings. We aim to provide a variety of fresh and tasty options, and it’s disheartening to hear that we fell short in this area. Your feedback will certainly help us improve the overall experience for future guests.We completely understand your decision to leave and appreciate your honest comments. We sincerely hope you will reconsider giving us another chance in the future. If you ever decide to return, we will do our utmost to ensure a far better experience.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered during your stay at Puri Payogan Villa, and we deeply regret that your experience did not meet your expectations. Cleanliness is of utmost importance to us, and we sincerely apologize for the condition of the room and bathroom you experienced. Please rest assured that we will address these concerns with our housekeeping team immediately to ensure that this does not happen again in the future.We also apologize for the inconvenience you faced with bugs and flies. Our location in nature does bring some challenges, but we will work on ensuring that we take extra precautions to minimize this and create a more comfortable environment for all of our guests.We appreciate your feedback and assure you that we are committed to making necessary improvements to enhance the guest experience. If there’s anything further you’d like to discuss or share, please don’t hesitate to reach out.Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear that you found the room spacious, clean, and newly renovated, and that you were comfortable during your stay. We always aim to provide our guests with a pleasant and relaxing experience, and it's wonderful to know that the room met your expectations.We also appreciate your comments about the location. While the villa is a bit further from the center of Ubud, we do hope that the peaceful, tranquil environment made it a relaxing place to return to after exploring the area. We understand that transportation options can sometimes be a challenge, but we're happy to hear that using a bike worked well for you.We apologize for the concerns you had with the pool and the gap near the entrance door. Cleanliness and security are important to us, and we will take immediate action to address both issues to ensure our guests' comfort and peace of mind.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience next time.Best regards,Puri Payogan Villa Team

Antwort der Unterkunft: Dear Guest,Thank you for sharing your thoughts with us. We’re glad to hear that our staff made a positive impact on your stay and were helpful throughout your visit. It's always great to know that you felt well taken care of by our team.We understand that the access path can feel a bit dark in the evening, and we appreciate you highlighting this point. We will explore options to enhance the lighting along the path to ensure a safer and more comfortable experience for our guests, especially in the evening hours.As for the surrounding nature, we're delighted to know that you enjoyed the sounds of the outdoors. Being nestled in a natural setting means that you’ll encounter wildlife like lizards and frogs, which can be both charming and surprising for some. We do our best to maintain a balance where our guests can enjoy nature while still feeling comfortable during their stay.Thank you again for your feedback regarding transportation and food. We’re glad you found Grab to be a helpful solution for getting around, and we’ll be sure to keep your suggestions in mind as we continue to improve our services.We hope to have the pleasure of welcoming you back in the future for another nature-filled experience. Your feedback helps us make improvements, and we are committed to making your next stay even more enjoyable.Best regards,Puri Payogan Villa Team