Rabat Apartments

Herausragendes, neues Hotel in guter Lage. Schönes, modernes Einkaufszentrum gleich nebenan. Toller Service im ganzen Haus. Vielen Dank dafür. Schicker Poolbereich. Geschmakvolle Zimmer und Suiten. Waren jeweils am Anfang und Ende unserer Reise eine Nacht dort. Hervorragendes Frühstücksbuffet. Vielen Dank für die Geburtstagsüberraschung für meinen Mann. Sehr schöne M Lounge mit schönem Getränke und Speisenangebot. Wir kommen auf jeden Fall wieder. Wir sind ganz begeistert von Marokko

It was magical. Absolute luxury. Attentive staff who were exceptionally attentive yet not overbearing or condescending. At Olea restaurantm where you can dive into a true culinary world , well crafted dishes, and savory delights, where i got a creamy italian Buratta and fresh Atlantic grilled sea bass, in the end I tried sweetie Pistachio Mille Feuille with Moroccan Atay. Experiencing this culinary adventure will inevitably push me to come again and again. I would like to thank all staff for their warm welcoming, and especially ,the Chef for his genuine care and his creativity.

Amal and Salif haben uns sehr freundlich bedient. Das Essen war sehr gut und das Ambiente des Restaurants ist angenehm. Wir sind regelmäßig im Sofitel in Rabat und essen immer wieder gerne hier. Bis zum nächsten Mal

Sie werden dieses Hotel lieben aufgrund der fantastischen Lage zu allen Attraktionen in Rabat und des liebevollen Personals. Besonders hervorheben möchte ich die Rezeption Frau IBTISSAM. Sie ist die Seele des Hauses. Ihr liegt am Herzen, dass es Ihnen gut geht. Eine Ruhe strahlt sie aus mit gleichzeitiger Souveränität. Ich verreise oft, eine Dame wie Frau IBTISSAM habe ich noch nicht erlebt. Einfach toll! So freundlich und stets hilfsbereit bei allen Angelegenheiten rum um den Aufenthalt in Rabat. Ich möchte DANKE sagen.

Das Hotel hat einen Parkplatz und die Lage ist durchschnittlich. Wenn Sie nicht im Hotel essen, ist es nicht bequem, auswärts zu essen. Es gibt nicht viele gute Möglichkeiten, die man zu Fuß erreichen kann. Die Einstellung zum Hotelservice ist ziemlich gut?

Ich hatte von diesem Hotel so viel mehr erwartet, dass es mehrere Sterne hat. Es ist nicht nur, dass es Renovierungen braucht, es ist, dass es schmutzig ist. Die Bleibettung funktioniert nicht richtig. Meine Geschäftsreisenden berichteten, dass sie in ihren Zimmern Hühner sehen. Ich musste die Hausbetreiber bitten, mein Zimmer wieder zu reinigen, nachdem sie den Müll unverwischt und die Tassen unwaschend verlassen hatten. Ich hätte nicht so schlechte Bewertung hinterlassen, aber wir waren hier für 5 Tage Treffen und um schlechte Service, mittelschwere Lebensmittel und unterstandardisierte Reinigung zu behandeln.

We stayed here as part of a group tour to Morocco, and unfortunately, this hotel was the worst hotel that we stayed at on our trip. It seems that in Morocco there is no standardization as to what a star-rating is in hotels. Knowing that this was a 4-star hotel and having stayed at a lovely 4-star hotel in Casablanca on the previous day, we were looking forward to our stay at Belere and expecting the standards to be consistent. To our dismay, this was not the case. Our room at least was clean enough, although it was small. But our bathroom was filled with mold and didn't feel clean, and we had a weird mold-riddled tub that was difficult to get into and out of. There was no safe in our room at all. The meals there, frankly, were disappointing. Compared to the spread at the previous hotel in Casablanca, there was not a good selection of food, and the food that was served was not tasty at all. Staff in the restaurant appeared indifferent, and at times surly. The common areas adjacent to the restaurant, including the common bathroom areas were horribly dirty. The hygeine was definitely not up to any standard, and it left one wondering whether we would get sick eating the food at this hotel. And in fact, shortly after our stay here, my husband and I did come down with a case of traveller's diarrhea which only recently cleared up. The few good aspects to this hotel: The location is immediately adjacent to the Royal Palace, so is convenient from a touring perspective. The front desk staff were polite, sweet and helpful. The last positive is that when our tour arrived to the hotel after a long day of travel, we were greeted in the lobby with mint tea and yummy cookies. Unfortunately, all in all, everyone on our tour was thankful that we only had to stay one night in this hotel. We certainly would not choose to stay at this hotel again.

Dear General Manager of Onomo Terminus, I am writing to convey my profound disappointment with my recent experience at your hotel. Regrettably, the service and conditions fell drastically short of what I had anticipated, casting serious doubt on the standards of hospitality at your establishment. Before our arrival, we called to inquire about the availability of the superior room we previously stayed in and enjoyed. Although we had already reserved through your website, the person on the line responded dismissively, stating, ”You should have called in the morning; why are you calling now?” This tone was shockingly unprofessional and disrespectful, especially coming from hotel staff. Upon arrival, already weary from a long journey, they were asking for more money , white the confirmation e-mail mentioned 5000 dhs inclu ding taxes they were as king for 5400 dhs and insisted on getting 400 dhs extra. we checked into the room, only to find that the hot water was not working. I was left with no choice but to shower in lukewarm water, a dismal start to my stay. Furthermore, the air conditioning failed to provide warmth. Despite multiple visits from your technical team, the issue persisted. When I called the reception to explain that the room was unbearable, the receptionist coldly suggested we ”wait until morning.” Can you imagine being told to endure a freezing room overnight after paying a substantial amount for the stay? This response was as disappointing as it was unacceptable. Eventually, we were moved to another room, which involved repacking and relocating with my young child—a needless hassle that further tarnished the experience. This new room was at least clean, and initially, we thought things might improve. Today, however, after requesting the ”Make My Bed” service, we returned to find the windows open, the room teeming with mosquitoes, and reeking of cigarette smoke. To make matters worse, my child suffers from allergies and asthma, making this situation particularly distressing and unacceptable. I am thoroughly appalled by the lack of basic service standards, courtesy, and care exhibited by your hotel. The experience was more reminiscent of a run-down, two-star hostel than a reputable hotel. This is not just a complaint about minor inconveniences; it’s a reflection of how poorly your establishment regards its guests. Now 3 days later each time they give me a key Card its functioning only 1 days, each time and day I have to come back to the reception for a new key. It’s 1 o clock morning and I am standing already 20 minutes with my child at the reception nobody is there and the key is not functioning. Do we have to sleep at the reception sofa ??? It a disaster this hotel such a bad service !!!!! I hope you take this feedback to heart and make immediate improvements. No future guest should be subjected to such a subpar experience. Sincerely, Mis Gharbaoui - room 321