Quality Inn Hotels in Albuquerque

Ich gab dieses Hotel einen 3 weil es sauber und ein gutes Wert für das Gebiet. Es sah auch aus, als ob die Etage in den Zimmern kürzlich ersetzt worden waren. Der Rest des Zimmers brauchte viel Arbeit, und es schien nicht in vielen Jahren aktualisiert worden zu sein. Der Klimaanlage funktionierte nicht gut, das Toilette fließt nicht richtig, zwei der Lampen funktionierten nicht, und es fehlte eine Ausflugdeckel. Auch, beachten Sie die Einlage. Im Gegensatz zu den meisten Hotels, die eine Kreditkarte für die Einzahlung vorübergehend aufhalten, wird diese Ihre Karte tatsächlich geladen und dann später zurückerstattet.

Die Zimmer stinken nach einer undefinierbaren Substanz, sind sehr abgewohnt und die gesamte Anlage ist in einem miserablen Zustand. Die Poolanlage und der Aufzug waren außer Betrieb und die Außentreppen rosten vor sich hin. Das Frühstück bestand aus abgepackten klebrigen Kuchen und trockenen Bagels zum selber toasten, dazu schlechter Kaffee.

Our dinner time flight was cancelled so rather than drive home and drive back again the next morning we decided to stay nearby. Quality Suites was one of the only hotels with availability. After staying for one night I can see why. The hallways were unkempt, the floor of our room had quite a few saggy areas, a large sticky spot in the center of the ”living room” and a big ball of hair in the closet. The shower had no soap dish or place to put a bar of soap, and it didn't drain well. The towels were also rather shabby and thin. There were signs in the hallway about renovation efforts - these probably should have been started 10 years ago.

I stay in hotels well over 100 nights per year. Diamond at IHG, Hilton Honors, Explorist with Hyatt. Usually for business. Traveled to ABQ from Colorado for business. First of the year, trying to cut back on travel costs. So picked this location (in a pretty sketchy area btw). I saw pretty quick why the rate was so good. Arrived around 4:45pm on a Monday.. guy at the desk was nice enough.. but they put a hold on my card for $75 extra (more than the actual room rate!) which I wasn’t aware of until after getting there. I got on the phone with my boss… he was checking to see if I made it safely. I told him the hotel was a bit sketchy.. he asked where it was, I said “Juan Tabo & I-40”. Her immediate response was “ooof I don’t think that’s a very safe area, why didn’t you stay at the Hyatt Place Uptown or Holiday Inn Express close by?” I said it was first of year and saw an email that we should try to cut back on travel costs (being a good soldier). He said “well sure, but not cut back so much that you’re in a place like that”. The room itself wasn’t that bad. I’ve stayed at worse. Did see some questionable clientele around the property & nearby. It was a basic Quality Inn. For a decent price. It was when I was needing to extend my stay that things tanked. Around 11:00am, checkout time, I noticed my card wouldn’t have enough to probably cover the second night, especially if they did ANOTHER $75 hold. So I called the hotel (I was at work) and let them know I’d be there in a little while to take care of the 2nd night’s stay. No problem, I was told. I arrived back at the room around noon, for lunch.. since I had to make sure I’d have enough on the card on file to cover the second night, I went ahead and did a a transfer between bank accounts. Typically takes 45 minutes or so. A few mins later, I get a loud, long knock at the door. Not sure if it was the manager or not…. But she was pretty rude. Doing business with the public for over 20 years, it takes a lot to get me to push back on anyone. She said they needed payment. I said I’d be down there in a bit. “Well it’s already after 12” (Most Choice Hotels give you a 2pm checkout if you’re a Choice Member). About 20 mins later, a phone call. “I need you to come down right now”. Mind you, it hadn’t even been 90 mins since regular checkout. I told her I’d be down as soon as I could. Could be as little as 5 mins. “OK you have five mins”. By this time, I was getting pretty fed up.. and began packing up in case they kept being rude. I even called the front desk a few mins later and told them I’d be down in ten minutes. Just as the transfer showed it’d completed and they could run that card again, i get another knock. It’s the same woman… I politely said hi.. she said “if you can’t get down to pay for this second night, I need you to leave.” That was the very last straw. I told her that I was leaving. Not because of payment, since I was just leaving to go down on my way back to work, but because of he

Run down (needs significant upgrades), not very clean, (nail polish on the bed covers) a bit noisy at night, but affordable (when I booked 11 months in advance!) and close to Balloon Fiesta Park, that's why I chose it. They are only 1 mile away - an easy walk, and had good shuttle service, as well. However, when we went to check out I realized they had TRIPLE CHARGED me and it took over a month to get my money back in spite of calling the customer service department while I was still there. The guy at the front desk when we were trying to check out (I never got his name) was TERRIBLE - arguing with me, aggressive, rude. I was charged $968 for three nights, I showed him my confirmation email and the total amount of $334 for three nights and he kept saying no, that was the rate for one night. Nevermind that it was clearly spelled out in the email. I finally got it worked out with the manager, Jerry, 5 weeks later, after 2x a week phone calls and multiple texts. Jerry is a nice guy and did his best, but the whole of it is I would not stay there again and in the future I will always make time to get my glasses out and READ the documents before handing a hotel front desk employee my payment card.

This quality Inn and suites was by far the nicest two star hotel I have ever stayed in! Everything worked… The staff is amazing… I loved it here and will stay here every time I come to Albuquerque!