The Addison Hotel, SureStay Collection by Best Western

Can’t complain overall it was a nice hotel and a thumbs up to the staff that work there keep up the good work.

I asked for a refund and didn’t even get my money back. I had to spend more money and stay at another hotel: Yall didn’t accept my free cancellation. i never made it to the room at this place because of the terrible front attendant. Would kindly like my money back.

The bathroom is not clean and the bathtub has cockroaches.

The front desk mentioned breakfast timings are 6:30-9:30 AM while checking. But we were denied breakfast at 9:01 AM even it could have been adjusted as we had kids along with us.

The hotel was okay, with a basic American breakfast and an alright stay overall. I had to deposit $100 while checking in and I faced no issues in getting the deposit repaid after checking out. But, there was a moldy smell everywhere and the rooms were a bit dark. If they fix these things, it could make staying there much better.

Clean rooms nice staff solid breakfast safe area and reasonable rates. What else could you ask for?

There are bedbugs at this hotel, and no encasements on the beds . I got bit up and the hotel refused to have a pest inspection done when I asked if for a copy of the pest inspection report. When I spoke to the maintenance man they had inspect the room, he claimed that having a pest inspection done would require money and they don’t feel they should have to do that. And I asked him what kind of bugs in his opinion he feels are in the bed, he said it was any kind of bug except bed bugs.

It was an awesome experience

Good breakfast, easy reservations/extensions.