Hotels in der Nähe von Sea Life Porto, Matosinhos

Wir haben unseren Aufenthalt sehr genossen, vom Empfangsservice, über das Zimmer mit Meeresblick, den Massagen, der Bar und den Restaurants, es war ein sehr erholsamer Aufenthalt. Hotel ist opulent, aber es stört nicht, da es sehr liebevoll hergerichtet wurde. Es war sehr schön bei der Ankunft die Geschichte des Hotels zu erfahren. Das Hotel liegt fast direkt an der Strand-Promenade, man ist nur durch eine Strasse getrennt, Fussgängerüberwege sind vorhanden. Auch die Hop-On /-Off Buss Haltestellen sind nach kurzem Weg schnell erreicht (Bei der Festung Quejo- in Richtung Flughafen). Porto lässt sich entweder mit dem Taxi, oder den Bussen gut erreichen, mit dem Auto ist es nicht so super, da Parkplätze in Porto schwer zu finden sind. Zu Fuss ist es vom Hotel auch möglich, aber dann benötigt man gutes Schuhwerk und sollte gut-zu-Fuss sein.

I stayed for three days on a business trip, and the hotel is very comfortable and close to the beach. The reception staff were very friendly and extremely helpful during my stay. The beds are very comfortable and the rooms are well equipped. There were some English channels on the TV, which was nice. The breakfast was good with enough variety for all tastes. The poached eggs were perfect each time.

Booked for a week long stay in this hotel, & was disappointed on arrival. Receptionist was rude, the room was completely visible from the street with no privacy curtains, so we could either keep the blackout curtains completely closed or have absolutely no privacy from a very busy intersection. Also, the toilet seat, bathroom door & air conditioning were all broken or faulty. We didn’t make a fuss because we were planning to spend our days out & at the beach, which is 10 min walk away. But we then had a family emergency back home & had to cut our trip short, & rearrange our flights urgently. We asked about getting a partial refund for the days we couldn’t stay, offering to pay a cancellation fee, as we were trying to pay for last minute flights home. The receptionist was INCREDIBLY rude & dismissive. He not only refused to help, but told us to “go away” for a few hours, saying he would call management but refused to do so on the spot, for no reason. We told him we were in a hurry trying to arrange flights home & he simply shrugged, annoyed. He didn’t try to call anyone or suggest he couldn’t at that time, he was simply refusing to & told us to go away for a few hours, when we were trying to make urgent arrangements. I called Urban Hotel offices seven times with no response, emailed about the situation & got no assistance, no refund, no credit, no basic help. An utterly subpar hotel, but the lack of politeness, basic respect & compassion was appalling. Would advise against staying here.