Thermen-Hotels in Kepulauan Riau, Indonesien

when we first came in the room, there is a smell small room but its okay since the price is cheap near establishments wifi loses its connection no ref inside the room

its recomended hotel if u want try variety street food. only 5 minute to reached and the famous bebek carok the madura tradisional food.. 5 - 10 minute on vehicle from batam centre point ferry terminal.

Need to improve to change all the TV to smart tv. At least users can use their devices to share screen and watch their programs. Some of the suites have very poor wifi coverage in the older wing. Other than that this hotel is super. Good location, have good spa, the masseur are very good. One of the best massages here. The free breakfast has improved alot from years back. The food in room service and the lunch dinner menu is very very good. The restaurant staff are very accomading, friendly and helpful. I have been a long time user of this hotel for almost 18 years. For me it's the number one hotel in balai. Just need to improve facilities for me to have a better experience compared to the other hotel on the hill. Please upgrade the new wing. I am really excited for it.