Pacific Palace Hotel

Huge rooms and spacious bathroom. The breakfast was complementary and had many options, but I would say it could have been better. The massage options were plenty and something that I would recommend

Clean rooms, excellent services and very friendly staff especially receptionist tea. I truly enjoyed my stay and would gladly return in the future.

The hotel was old, the towels were dirty, and there were mosquitoes in the bathroom, among other problems.

Good location and hospitality. Staff very polite welcome guests.

Staff very helpful and nice. Restaurant staff so help me to keep it my breast milk at their freezer im so happy if not my milk will be expired and need to throw. I will repeat again and pacific will be my fav hotel at batam🫶🏻

Excellent Hotel, great maintenance. Rooms are very spacious. Retro style interiors.

Nearby to habour bay, 24hrs kitchen, staff friendly

Booked Executive Suit for two nights. Clean room and the customer service staffs are polite and efficient. The buffet breakfast is basic but sufficient. In general, good location. Walking distance to HarbourBay Ferry Terminal and nearby amenities. Short drive to NagoyaHill Shopping Mall.

Pacific Palace Hotel is well-located, offering a central base with easy access to popular spots like Nagoya Hill Shopping Mall, Grand Batam Mall, and the Harbour Bay Ferry Terminal. There are plenty of restaurants and food options nearby. A Morning Bakery is just a 5-minute walk away, perfect for an authentic local breakfast experience. The rooms are clean, and the beds are comfortable. The unique cruise ship theme adds charm and provides several great Instagram-worthy photo spots. The hotel also features a pleasant swimming pool, and massage services are available at rates more affordable than many external spas. Staff are friendly, attentive, and always ready to help.