Privatzimmer in Uusimaa, Finnland

كل شيء جميل في الغرفة والموافق لكن باب الوصول للفندق يصعب الوصول له ولا يوجد اي شرح من الفندق لكيفية الوصول لمكان الاستقبال لكن شيء جيد الفطور ممتاز والنظافة ممتازه والموقع جيد

Me and my mom needed an apartment to be able to visit family member who was in hospital. We needed a kitchen and a washing machine. The room had both and no problem with those. I suspected kitchen knife would be dull and it was, but I brought a knife sharpener and got it sharp. Otherwise everything in kitchen was okay but stove wasn't that powerful. The building's main door's lock wasn't functioning and we informed about it and it was fixed but only after about a week. Our apartment's lock worked all the time without problem. Also one lamp was broken. Mom said it was cold there and it wasn't exactly warm there, good enough for me and blankets were really thick. I complained about coldness and a serviceman came there to do something to radiators but it didn't really change anything. We were there in very early spring. It was 0C outside at night and 5-10C at daytime. There was some communication errors but nothing major and I was able to get hold of someone quickly and easily with the online chat. It was quite clean there except if you take bedclothes off you might enjoy the sight on pillow and blanket. All and all I was quite pleased of the room and stay.

Overall, my recent stay with Bob W was disappointing. I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip. Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest. Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion. Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity. In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you

Very clean, clear instructions for everything and nothing to complain