East Maitland Gastfamilien

Wir hatten hier übernachtet auf einer Straßenreise, die wir in der regionalen NSW betrieben. Die Unterkunftslinie, die sich als eine neue, moderne Erweiterung zum ursprünglichen Hotelgebäude erweist, ist vom Haupthotel getrennt und Sie müssen ins Hotel gehen, um eine Rezeption zu finden (Folgen Sie den Zeichen). Die Gäste sind sehr freundlich und hilfsbereit und wünschen sich, Ihren Aufenthalt zu einem angenehmen zu machen. Die Zimmer sind nicht sehr groß, in der Tat ein wenig auf der kleinen Seite. Diese Seite sind modern, schön eingerichtet, komfortable Bett und enthalten alle Dinge, die Sie jetzt in einem guten Hotel erwarten. Das Restaurant im Hotel ist sehr beliebt mit den örtlichen Personen und als wir recht spät am Abend angekommen waren, hatten wir Glück, einen Tisch in der Hauptbar zu finden, der perfekt akzeptabel war. Das Hotel verfügt über ein ausgezeichnetes Menü, sehr vernünftig bezahlt und die Qualität der Lebensmittel ist ausgezeichnet. Es war eines der besten Hotelrestaurants, die wir auf unseren Reisen in NSW getroffen haben. Die Unterkunft ist sicher vom Rest des Hotels mit seinem eigenen Eingang und nicht laut. Insgesamt, ein sehr angenehmes Aufenthalt im Windsor Castle Hotel, das wir genossen und empfehlen würden.

This Motel had everything. At the end of the day travelling there was room service, food was fantastic. Great breakfast to see us on our way to next destination. A coffee shop on site you could also take away food. Comfy room with a little sofa, parking outside our door, everything we needed in the room.

Arrived early prior to check in time, and sat outside in the rain emailing asking if I could at least put my luggage somewhere. I was told that the cleaners hadn’t finished yet, except I had been sitting outside watching the cleaners mucking about downstairs for 2 hours. I finally got access at the time of their check in. No effort was made to provide any access or place to put my luggage out of the rain. The site is totally unmanned and doesn’t even have a foyer you can sit in to wait. Booked apartment for 3 weeks and needed to return home as my father passed away suddenly, and they refused to refund the remainder of my stay which was 19 days of accomodation. I emailed to advise that I may have left the aircon on in my rush out, and didn’t want them to have to pay for electricity for no reason. They then re rented the room so ended up getting twice the room rates for the period. That’s theft. So I attempted to save them costs on electricity, whilst they stole 19 days of accomodation, ($2945) AND are rented the room. So they got $5890 for customers paying twice for the room, even though it was exceptional circumstances for the departure which as indicated on their T&C should have been refunded. Left my shaving mirror behind and emailed to advise and ask to have it returned (I would have paid even though they just claimed 19 days room rates unused and re booked the room) they never even responded to me about this. I know it was left behind because it sticks to the shower wall and I know I forgot to get it. So now I need to buy a new mirror. The site is self was fine. The service was non existent and they didn’t care I had to sit in the rain waiting. They had no sympathy or good will in refunding the unused 19 days (almost a month) of unused rental accomodation, nor did they do the right thing in replying to my lost items request, let alone returning it. Site management is off site, so they didn’t really care about anything. Unless new management is in place I would never ever go there again due the uncaring and unsupportive behaviours they operate with.