We stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns.
Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use.
Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference.
On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.
Sehr gutes Preis-Leistungsverhältnis. Das gekochte Frühstücksbuffet war ausgezeichnet und wurde mit Latte-Kaffee serviert. Das Hotelzimmer war sehr sauber und die Angestellten waren sehr freundlich.
Good location, No room service available. The location is good and accessible near the city centre but the room was not sound proof enough and there was noise from the surrounding street coming into room even at fourth floor which was annoying.
Sehr schönes und historisches Hotel, ziemlich ein wenig zu Fuß zu unserem Zimmer zu kommen. Auch hatte Probleme mit den Treppen in den Hallen, ziemlich ungünstig, um unsere Taschen ins Zimmer zu bekommen
A great stay. Staff were lovely and super helpful. A problem with my room meant i had to switch, but staff addressed this as soon as possible. Pool was an added bonus as were the sauna and steam room. Will def stay there again when visiting Durham.
In the heart of city center. Walking distance to attraction point in Durham. Building is in old English style and can enjoy the great food in the main hall inside the hotel.
Only enjoyed the breakfast and provide traditional England breakfast and continental options.
Room is featured with necessary facilities. Accessible room provide a big toliet/ showering area which can fit into wheelchair.
Overall is great and with value choice especially during holiday season.
Amazing hotel, perfect location for shopping at the Metro Centre. Fantastic breakfast with good quality ingredients. Also a steam room and swimming pool. The price was really cheap, considering everything on offer. Highly recommended for a short stay.
Angel Apartments of Hartlepool*PPE room for boilers suits etc with drying room" Fully licensed HMO " Fully renovated throughout " 4 Double beds and 1 King size bed" High end deep matresses" All with own private ensuites" Large shared fully equipped kitchen" Large dining room table. " Smart tvs in all rooms, lounge, games room" Broadband throughout " External CCTV" Games room, pool table,dart board" Gym " Bedding changed weekly, house cleaned " Maintenance on call 24/7" Free parking" H.M. Forces veteran owned and operated.About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Adults only.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
Angel Apartments of Hartlepool 6 bed all en-suites perfect for contrractors - companies looking for long term serviced accomodation @ Fully Licensed HMO@ Fully renovated throughout@ 6 Double beds @ Plush day chair in each room @ All with own private ensuites@ Large shared fully equipped kitchen@ Large dining room - lounge smart tv@ Superfast broadband throughout @ Free parking@ External CCTV@ Fridges in rooms@ Smart tvs in all rooms@ Workstation desk and chair in each room@ Bedding changed weekly, house cleaned@Maintenance on call 24/7@H.M. Forces veteran owned and operated.About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Adults only.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
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Wunderbar
GGastnutzerIn the heart of city center. Walking distance to attraction point in Durham. Building is in old English style and can enjoy the great food in the main hall inside the hotel.
Only enjoyed the breakfast and provide traditional England breakfast and continental options.
Room is featured with necessary facilities. Accessible room provide a big toliet/ showering area which can fit into wheelchair.
Overall is great and with value choice especially during holiday season.
TTonksSehr gutes Preis-Leistungsverhältnis. Das gekochte Frühstücksbuffet war ausgezeichnet und wurde mit Latte-Kaffee serviert. Das Hotelzimmer war sehr sauber und die Angestellten waren sehr freundlich.
AAnonymer BenutzerSehr schönes und historisches Hotel, ziemlich ein wenig zu Fuß zu unserem Zimmer zu kommen. Auch hatte Probleme mit den Treppen in den Hallen, ziemlich ungünstig, um unsere Taschen ins Zimmer zu bekommen
GGastnutzerWe stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns.
Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use.
Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference.
On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.
GGastnutzerAmazing hotel, perfect location for shopping at the Metro Centre. Fantastic breakfast with good quality ingredients. Also a steam room and swimming pool. The price was really cheap, considering everything on offer. Highly recommended for a short stay.
GGuest UserLocation was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a
Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!
JJxA great stay. Staff were lovely and super helpful. A problem with my room meant i had to switch, but staff addressed this as soon as possible. Pool was an added bonus as were the sauna and steam room. Will def stay there again when visiting Durham.
GGastnutzerGood location, No room service available. The location is good and accessible near the city centre but the room was not sound proof enough and there was noise from the surrounding street coming into room even at fourth floor which was annoying.
GGastnutzerGorgeous hotel in a good location for exploring the surrounding area. Delicious cooked to order breakfast and the restaurant for dinner was superb. Room was comfy and warm would happily stay again
GGuest UserHotel war sehr sauber, stilvoll und so war das Restaurant und die Bar, absolut keine Beschwerden Betten sind so komfortable und ich werde definitiv zurück sein 😊
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