Ferienwohnungen in Queensland, Australien

It was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site. Call 1: yes you can park in the visitor parking just buzz and they’ll let you in. Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in. Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think. I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist. Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!) I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house) So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one. Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit. We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have. If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.

Der Busverkehr ist nicht sehr bequem. Besonders wenn Sie nachts zum Hotel zurückkehren, können Sie oft keinen Busverkehr haben, wenn Sie lange Berge zurückkehren. Aber es gibt einen Busverkehr am Tag, wenn Sie nicht zu häufig sind. Es ist gerade eine Entfernung vom Zentrum. Die Blumen im Badezimmer haben einen seltsamen Mechaniker, aber zwei Handtücher sind immer noch gut. Es gibt einige schwarze Punkte im Schlafzimmer, aber das Zimmer ist groß. Es gibt keine Landschaft und gar keine Privatsphäre im zweiten Stock, die den Menschen zugute kommen. Am nächsten Morgen hat er über 270 Messer außer 100 Gold gedreht. Nachdem er den Postmanager kontaktiert hat, hat er keine Erklärung dafür gemacht, dass er sich entschuldigt hat. Es fühlt sich sehr unglaublich an.

Had everything you need for a comfy stay, will be back! Would have love to stay longer

Das Meriton Hotel besticht durch seine hervorragende Lage und voll ausgestattete Zimmer mit Herd, Kühlschrank, Backofen, Wäschetrockner und Waschmaschine – alles, was man für einen komfortablen Aufenthalt benötigt. Für 166 AUD bietet es angesichts der Ausstattung und der Lage ein ausgezeichnetes Preis-Leistungs-Verhältnis. Am meisten ärgert mich jedoch, dass das Hotel kein Bargeld akzeptiert und für jede Kreditkartenzahlung eine Transaktionsgebühr von 1,5 % erhebt – eine völlig unfaire Klausel. Ich hatte ausreichend Bargeld dabei, konnte es aber nicht verwenden und musste die Gebühren somit selbst tragen. Noch unverschämter ist die zusätzliche Gebühr von 20 AUD für Parkgebühren bei Kartenzahlung, was den Aufenthalt insgesamt sehr unangenehm machte. Obwohl die Ausstattung insgesamt lobenswert ist, sind die Preisgestaltung und der Service äußerst schlecht und unmenschlich.

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.

Die Ausstattung dieses Apartment-Hotels ist eher einfach gehalten. Als wir im zweiten Stock wohnten, fanden wir Ameisen auf dem Bett. Im Zimmer gab es nur einen kleinen Mülleimer in der Toilette. Die Duschutensilien und der Schaumseifenspender am Waschbecken waren identisch. Es empfiehlt sich, eigenes Shampoo und Duschgel mitzubringen. Das Personal war professionell und freundlich, aber die Rezeption war nach 19 Uhr unbesetzt. Wir mussten anrufen, um die Schlüsselkarte zu erhalten. Insgesamt war das Erlebnis mittelmäßig.

Beautiful gorgeous apartment. We booked the beachfront view and it was absolutely perfect. Unobstructed view of the ocean + tennis courts. Pool was warm, clean and refreshing. Beautful long walk by the beach to Surfers Paradise. Bus stop a minute away to go anywhere in GC. Service by Luke, the young blonde guy at reception was a 2/5. We were given a room that didn't have a working dishwasher & dryer. Luke didn't even attempt to make any suggestions to help us. We had to return the next day to ask the older lady if we could use another dryer as we had a lot of wet clothes from being at the beach daily and at the pool. Our first day, we loaded the dishwasher and left for town only to come back to a flooded kitchen. We cleaned up without making a fuss. Service needs to be better.

This was not our first stay and in the main it was good. We stayed twice on this trip with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us. We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this trip more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.

Alles was ich sagen konnte war dieser Ort war wunderbar. Es war ein kurzer 2-night Aufenthalt, und wir genossen wirklich, wie die Unterkunft ist so bequem, zentral gelegen zu allen Dingen und Orten, die wir gehen wollten. Wir liebten den großen Wohnraum für unsere Entpackung und Verpackung. Wir verbrachten viel Zeit zusammen im Wohnraum, das war, was wir gerne als Gruppe reisen. Das Badezimmer war sauber und die Shampoo-Badewaffe und Klimaanlage riecht erstaunlich:) Die Eincheckung war schnell und das Front Desk war sehr hilfreich, wenn wir das Telefon für lokale Anrufe und auch die Schatten schulden. Hat eine tolle Zeit !

Super Lage, in der Nähe von Cafés, Restaurants und der S-Bahn (G-Bahn). Freundliches und hilfsbereites Personal, fantastisches Zimmer und tolle Aussicht.