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Verifizierte Bewertungen
Lage4.4
Ausstattung4.3
Service4.4
Sauberkeit4.4
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Positive Bewertungen(41)
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Großartiger Aufenthalt!(6)
Negative Bewertungen(6)
Amy
Superior Doppelzimmer
Aufenthalt im Febr. 2024
Business
3 Bewertung
5.0/5
Hervorragend
Gepostet am 3. März 2024
Very good location, close to Spanish Square. Room size is also bigger than other similar type hotels I stayed before. Service is also great, highly recommended.
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Gastnutzer
Aufenthalt im Aug. 2022
Familie
4 Bewertung
5.0/5
Hervorragend
Gepostet am 2. Sept. 2022
I’ve stayed here a couple of times and I really like the vibe. Clean and quiet. Great location for walking around.
Super Lage direkt gegenüber der amerikanischen Botschaft, viele Restaurants und auch Cafés in der Umgebung (zum Frühstücken waren wir im „Cafe Vintage“ happy). Die Kinder fanden den Pool mit am Besten.
Verified traveler
Aufenthalt im Febr. 2024
Business
1.0/5
Gepostet am 17. Febr. 2024
The hotel was not understanding when we asked to change our stay. We asked if we could swap the dates and pay the difference, but they refused. When we return, we will not be staying here as they were not helpful.
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Deborah
Aufenthalt im Sept. 2023
Familie
2.0/5
Gepostet am 14. Sept. 2023
Hotel rooms are nice, they were friendly and upgraded us on arrival. Lunch we had in restaurant was great. However:
breakfast disorganized, probably not enough room for all the guests and no service -- all self service including trying to figure out their coffee maker. If you sit with your breakfast in the lounge area there are no utensils, sugar for your coffee, etc.
The specific and costly problem we had was we wanted to book a tour and asked about transport to the meeting place. They said no problem, just come 5 minutes before you need a taxi. So, we booked a non refundable tour. On the next morning we tried to book a taxi early and were told, no come back 5 minutes before. Then the man at the desk said ok "I will try to get you a taxi". In the end the two companies they use were either not responding or had no available taxis so we were out of luck and so were another group trying to get to a train. We did try going to local taxi stands but were not successful and missed the trip.
The most frustrating and unacceptable part was that they did not even offer other alternatives, try a different company or try to get us private transport - anything! The man at the desk simply said "I don't work for the taxi company". Unacceptable. I have never had a front desk be so completely unhelpful and uncaring. Spoke to the manager -- nothing. Around the corner cabs were arriving every few minutes for guests of another hotel. Only Rose Garden guests were stuck, missing trains, tours etc.
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Charlotte
Aufenthalt im Juni 2023
Anderes
5.0/5
Hervorragend
Gepostet am 3. Juni 2023
Location was great.. very close to Villa Borghese.. rooms were large, clean and comfortable.. very safe area which is important as single mother traveling with my daughter.. only negative was noise could be heard from hallways.. it was only occasionally so not that bothersome.. special shout out to front desk Samuele, I broke my foot at Colosseum and he was very helpful in calling around to help us find a walking boot for it.. very grateful for his help since I do not speak Italian..
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Alison
Aufenthalt im Mai 2023
Pärchen
5.0/5
Hervorragend
Gepostet am 4. Mai 2023
Wonderful people! Very helpful with arranging transportation and suggesting great restaurants. Loved our stay!