Urbana Spa - Massage Charlotte NC

Service was inappropriate and unkind

Manager, Michelle, at Urbana Spa was rude, unkind and unsympathetic. I do not recommend spending your money at this establishment. The level of care and service receive by the manager, Michelle, was n...

Service was inappropriate and unkind

Manager, Michelle, at Urbana Spa was rude, unkind and unsympathetic. I do not recommend spending your money at this establishment. The level of care and service receive by the manager, Michelle, was n...

Guest Service is not a top priority

Had to fight to not have a penalty due to canceling due to weather today because of their strict cancellation policy. Extreme weather and currently a tornado warning, but was (rudely) told it was o...

Guest Service is not a top priority

Had to fight to not have a penalty due to canceling due to weather today because of their strict cancellation policy. Extreme weather and currently a tornado warning, but was (rudely) told it was o...

Great Experience

Loved everything about my appointment here! They were so flexible with my last minute booking. The 60 minute massage+foot was perfection. Highly recommend it if you've been on your feet a lot and have...