Hotels mit Spa in Louisiana, Vereinigte Staaten

The hotel was very clean, staff was very nice a d helpful. The restaurant food was great last and hot, waitress was very kind , clean and on point with order. Rooms were very clean and nice, my experience was great would go again.

Die ganze Erfahrung war großartig. Ich habe eine SMS von jemandem erhalten, der mir sagte, wenn ich etwas brauche, lass es sie wissen und tatsächlich habe ich meinen Rasierer vergessen. Ich schreibe die Nummer und jemand zeigt innerhalb von 5 Minuten mit einem Rasiermesser.

Ruhig, Lowkey perfekt für Geschäfts

First time experience the location was great the staff was super friendly very professional easy access to everything food was great clean establishment

Fabelhaft wie immer! Wir genießen immer unseren Aufenthalt. Zoey Duplichain ist ein fantastisches Concierge und sehr auf die Details achten. Unser besonderer Bestell Schokoladekuchen war fantastisch. Das Wasser war perfekt und das Essen ist lecker. Wir lieben es absolut und wir gehen nächste Woche zurück! Ich kann nicht genug darüber sagen! Wir lieben Rechnungen am Strand und Austin ist ein toller Server. Der Strand ist großartig für Nacht zu Fuß und die Atmosphäre ist großartig. Viele Dinge zu tun und viele zu sehen für alle. Wir lieben Goldene Nugget. Die schwarze Jack ist wunderbar und sie halten die Getränke kommen. Wir werden meinen Zwillinge am Montag zum 21. Geburtstag feiern. Ich kann nicht warten, dass es absolut perfekt wird. Wir haben einen Käsekochen von Vic und Anthony’s bestellt. Ich bin sicher, es wird nichts weniger als erstaunlich sein.

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

Ausgezeichneter Kundenservice Die Zimmer waren sauber und das Personal war sehr freundlich. Ich empfehle dieses Hotel an Familie und Freunde 😃

Hôtel très propre, bien décoré, literie confortable. Très bien situé, à Même pas 10min à pieds du French quarter et du Mississippi. Proche des commodités, plein de resto et de petit dej à proximité. Très bon accueil, personnel agréable. Je recommande vivement!

Enjoyed my stay. Nice, clean room. Witness a guest stumble past 2 staff members with a beer in his hand. The guest eventually fell at the elevator. I informed the staff members present. ID staff informed me that he called someone but did not leave his post. A third staff member arrived as we entered the elevator. I can understand the member checking ID could not leave his post, but the other guy standing closer to elevators could have made some type of effort to assist.