Hotels mit Spa in Provinz Alajuela, Costa Rica

My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

Sehr schönes und schönes Hotel, mit hochwertigen Materialien und einem tollen Design. Aber meine größte Enttäuschung war, dass ein 5-star Hotel nicht komplimentäres Wasser im Zimmer, statt es für $4.50 pro Flasche zu verkaufen. Dies ist besonders überraschend in Costa Rica, da das Zimmer über 1000 $ pro Nacht kostet. Es fühlt sich ziemlich enttäuschend und sogar dürftig, dass sie nicht bereit sind, grundlegende internationale Dienstleistungsstandards zu erfüllen. Meiner Meinung nach sollte die Führung von Hotels in Asien und dem Nahen Osten inspiriert werden, wo der Gastservice oft viel mehr überdenkend und vollständig ist. Ich habe gefühlt, dass sie anstelle der Bereitstellung kleiner Elemente als Teil des Dienstes versuchten, für alles zusätzliche Belastungen zu zahlen, was die Gesamterfahrung negativ beeinflusst.

Супер красивый отель! С прекрасной вкусной кухней, отличным персоналом, огромными комнатами. Вид на Ареналь божественный!

We arrived to find a beautiful hotel In a lush setting with the most beautiful foliage with tropical birds.  The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species.  The restaurant was an excellent Italian restaurant  that we would recommend to anyone.  The staff was always happy to provide any assistance with a smile.

We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious! The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds... We are so happy that we stayed at Casa Luna!

You think you’ve booked a room like the one shown in the pictures, but instead you’re given the worst room. They use misleading photos, and when you question it, they tell you that you need to upgrade. To avoid the hassle, I ended up paying extra just to get the room I originally thought I had booked, especially since this was my first stop and I didn’t want to start my trip on a bad note. After contacting Trip.com, they compensated me. There is also no elevator and no assistance, so you have to carry your own luggage up and down the stairs.

The staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water. P.S. I was underwhelmed by my undercooked tomahawk during dinner.

My flight got delayed, but they waited to let me in, and quickly showed me to my room, which was spacious and a lovely view of the gardens and Pool, the bed was comfortable in the shower was perfect. The lady on reception was lovely and prepared my breakfast and adjusted to my likes I would fully recommend this hotel if you want somewhere close to the airport , but in beautiful gardens , it’s approximately eight minutes away, there is also a big shopping mall about the same distance away if you forget anything

Amazing place with all the bells and whistles - beautiful property and excellent facilities. Would stay again. The view from my room was the volcano and totally magical

Absolutely loved this place. The grounds were beautiful and you felt like you were really in the middle of the jungle, but with all your creature comforts. Breakfast each morning was great, with a good choice of local and western options. Would definitely stay again.